eClinical Works V11 Browser and Desktop Version experience. Training, troubleshooting, go-live, and configuration. eCW Admin Experience.

Rental owner and management along with full remodel and management

• Interviewed, recruited, hired, counseled, disciplined and supervised over 60 FTEs from various departments and locations throughout Kentucky. • Interacted with 40 customer properties to ensure customer satisfaction, and quality control. • Managed restorative and maintenance program for carpet and hard floors for all customer facilities• Approved weekly FTEs payroll, managed maintenance budgets, including inventory expenses.• Awarded the Top 20 Branch Manager list for six consecutive months due to high profits and customer satisfaction

• Managed team of building specialists. • Worked with team members to increase individual performance. • Maintained operational efficiency with proactive oversight, and corrections. • Interacted, negotiated and created relationships with over 500 clients. • Reduced operating expenses by 2%• Improved customer satisfaction, and awarded top salesman 3 months in a row.