Christopher G. Email & Phone Number

Worthing, Gb

United Kingdom

Helping people on their journey to becoming a game developer. Providing resources, tools, and recommending course to kickstart the gamedev journey.

United Kingdom

Operating A team up to 30 agents remotely in which agents are calling the public to provide guidance and support for those who effected by the Covid Pandemic.As a coaching admin I am carefully monitoring agent’s performance and attendance in line within the company’s policy’s and expectations set out by the client to meet their needs.With weekly 121’s and team meetings to effectively coach the team to ensure compliance is achieved and maintained. And actively promoting an engaged work space providing support and guidance when needed.Supporting other CaResponsibilities: • Continuous review and proactive management of absenteeism and attrition for all agents under control, ensuring return to work and exit interviews are completed and that The attendance management policy is followed.• Investigating general issues as they arise and taking appropriate actions. Delivering briefings, covering any new training requirements• STC moderation- moderation of the team chat room generating engagement and promoting a supporting workspace for the team.• To ensure associates are recognized and rewarded for outstanding achievements/performance in line with company mission and values and supporting agents.• Provide clear direction and guidance for agents.• Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice• To build an environment which supports the spirit of teamwork, where associates are committed, loyal and take pride in working for the company• To motivate associates by providing the knowledge to perform their job, together with opportunities for skills expansion.• Ensure accurate and timely communication of any client/campaign issues to Operations Manager• Ensure appropriate actions are taken to improve client satisfaction survey scores by constant review of calls made and effective one to one sessions with the agents.

United Kingdom

Supporting the public response to the Corona virus pandemic in the UK, on behalf of Public Health England. Working on multiple work streams including T3, T3 supporting T2, isolation follow up and international arrivals team.

During this role I manage a team to achieve challenging multiple key performance indicators and to deliver excellent customer service; we achieve this by training and coaching sales colleagues through multiple observations, and regular one to one reviews. I maintain excellent store standards, maintain compliance with multiple brands and their contractual agreements, regulate and comply with the Financial conduct authority in supporting the company with ethically selling insurance; I do this through daily, quarterly, and annual assessments and observations of colleagues to maintain compliance. I am constantly adapting to an ever-changing market and utilising tools to our advantage.

United Kingdom

London Gatwick Airport, England, United Kingdom

Easa A License Aircraft Engineering, Aerospace, Aeronautical And Astronautical/Space Engineering

Bt First Diploma, Digital Applications