As a knowledgeable Salesforce Technical Program Manager, I offer a strong record of success leading the end-to-end design, development, delivery, and support of custom Salesforce enterprise solutions and third-party integrations. I leverage business acumen and technical expertise to lead Agile development projects and SCRUM practices, serving as a liaison between end users, technical teams, and non-technical stakeholders to articulate requirements with a focus on cost, quality, and service delivery quality. My strength lies in my keen ability to continuously improve CRM capabilities that drive sales enablement and improve customer experience through process automation, custom Salesforce integrations, connected workflows, and enterprise systems architecture. Throughout my career, I have been consistently regarded as a thought leader who demonstrates strong work ethic with a record of performance at the highest levels of professionalism and integrity.Highlighted areas of expertise include:| Program Management | Solution Design & Delivery | Agile Project Management | Performance Management | Development Life Cycle | Go-to-Market Planning | SCRUM Methodologies | Roadmap Development | User Experience (UX) | KPI/Metrics Development | User Story Development | Implementation Planning | Client Support Services | Delivery Governance | Migrations & Integrations | Database ManagementHighlighted projects include:Zendesk Migration Customer Support: Headed the implementation of Service Cloud for 100 users, reducing annual subscription costs by $600K while enabling efficient management of up to 10,000 cases per week internal/external contractorszDocs Salesforce Connector: Designed an internal document management platform and delivered $127K in annual subscription cost savings and $200K+ in overall cost savings by replacing DocuSign for 200 users in four divisions of Zillow Google Ad Manager Integration: Guided the development of the application with UI, order management, and robust integration to establish Salesforce as the system of record for $400M in annual advertising sales revenueGenesys Contact Center Migration: Improved call center efficiency and queue routing / prioritization to reduce time-to-first contact from 47.3 hours to 6.3 hours, improving customer experience