Chris Gaines Email & Phone Number

Blacksburg, Va, Us

Below are a few of my diverse EdTech experiences:K-12 Teacher & Admin Coach @ HMH- General education and intervention math curriculum and instruction coach for schools across the US (virtual & in-person) - Lead whole group training sessions and 1:1 coaching meetings from 30 minutes to 6 hours in lengthStudent Outcomes Director (Product & Customer Operations) @ iTutor- Developed product roadmap for collecting and sharing student outcomes- Created first cross-functional student outcomes workflow (Sales, CSM, Research, Engineering, etc.) to increase revenue and decrease churn- Ran 3 A/B experiments - analyzed instructional impact for students with disabilities, 1:1 and 1:small group instruction, and effectively collect student performance data- Led discovery for K-12 clients to determine pain points & needs analysis; developed quantitative & qualitative student outcomes measures- Developed renewal and upsell collateral (client facing) that focused on client needs and student outcome dataSales Manager @ Polygence- Product development for improved user experience and sales flow (partnered with VP of Product, Engineering, VP of Sales, CEO, COO, and Operations Director)- Developed a new sales process (consultative) to identify client needs and product fit; ran a 3 month sales experiment and hired/trained a new sales team- Wrote sales scripts, presentation decks, and developed training material to onboard new sales reps- Close Rate: 1st Virtual Meeting to Close = 94%Instructional Designer (Freelance)- Analyzed instructional products and used Scrum framework, ADDIE, Backwards Design, etc. to develop paths to market for new adult education products- Designed 12 multi-module virtual courses with assessments for corporate, non-profit, Higher Ed, and K-12 companies using Rise by Articulate, Canva, and Canvas- K-12 content SME & designed cross-curricular PBLs & summer programs (Garden Design 8th grade project, Sustainable Agriculture week long program, etc.)

Gallagher Prep is a virtual tutoring company that partners with schools (B2B) and individuals (B2C) to provide test prep & holistic admissions support for students applying to private high schools - Owned all aspects of the transition of a 30-year in-person tutoring company to 100% virtual; managed a team of 5 (Tech, UX/UI Designers & Content SMEs)- Own the customer management for B2B and B2C: designed and led customer onboarding for school and individual clients, success plans, and renewal/upsell presentations by focusing on customer needs and student outcome data- Increased summer revenue by 5x through successful account management of school partners- Wrote and managed the creation of curriculum and assessments for a 19-module (48-hour) course that covered 5 test sections: verbal skills, quantitative skills, reading comprehension, mathematics, & language (student growth: +23.5% in quantitative/math & +22.9% in English sections)- Oversaw multiple A/B experiments to identify program deficits that led to +10% growth in student scores- Recruit, train, and manage tutors who earn a 100% NPS satisfaction rating from customer feedback- Support customers throughout the life cycle (currently: 98% retention rate)

Managed operations for a virtual Texas public middle school that served over 4,000 full-time students and families. Impacted by companywide layoffs in 08/2021. (D2L/Brightspace, Teams, NWEA)- Coached & managed 5 Assistant Principals and 110 teachers- Led the campus to its largest KPI growth (+7%) on student benchmark scores (MAP Reading and Math)- Led the first team focused on creating and implementing diversity & inclusivity instructional materials- Maintained a 95% customer retention rate through strategic communication and customer support- Increased student participation on English Language Learner state exams by 65%

Traditional secondary administrator who directly managed and coached over 30 teachers and oversaw implementation of 15 programs and projectsSenior Project Manager for the following programs:- Parent/Teacher Communication: created a system for tracking over 1,300 conversations in 7 months- English Language Learner program: led instructional changes resulting in a +47% growth of students making a year’s worth of progress on the TELPAS state exam (from 11% to 58%) (ELLevation)- Organized the first outreach & collaboration event for Spanish-speaking parents - Attendance & Truancy: led the highest percent increase in daily attendance for the district out of 12 campuses through a joint venture program with non-profit & government organizations- Developed a home-visit program to coach and partner with 50 parents of truant students - COVID Instructional Resources: developed an online instructional resource for 4,000+ students/parents- Restorative discipline program: designed SEL & mentor program that reduced conduct offenses by 18%Created and facilitated over 8 training courses for over 2,000 teachers and 500 parents

- Pioneered the Co-Teaching instructional model at multiple campuses which led to a passing rate increase for students with IEPs of +50% on state tests - Wrote 6 extensive math curriculums for elementary and middle school students - including project-based learning opportunities- Trained over 300 educators in curriculum and SpEd practices; developed the first interactive video trainings (scenario based) for educators - Developed the use of organic gardens in the math/science curriculum-Supported over 1,000 diverse students receiving IEPs (and their families)

Brenham, Tx

First full-time staff at a non-profit organization providing holistic education supports for K-12 students living in under-resourced communities; instrumental in facilitating a 50x growth in students/families served and donor funding - Managed operations, designed program, and wrote curriculum for 17 summer & after-school programs with +1500 K-12 students: interactive and experiential academic remediation (math, literacy & science), social-emotional learning, job/career training, computer and graphic design courses, experiential field trips, and life skills- Recruited and coached +300 adult staff and volunteers and led over 1,200 hours of instructor-led trainings- Developed partnerships with 8 diverse universities across the state of Texas to recruit part-time employees yearly (from 3 to 80 during my tenure) resulting in a 60% increase in diversified staff- Created a youth mentoring program that matched +200 students with community members resulting in +30 students transitioning to leadership positions as paid staff in various children’s programs- Designed & produced 12 marketing videos for fundraising and staff recruitment- Community Activist: lived in government housing and participated in monthly neighborhood projects

Bachelor Of Science - Bs, Psychology

Master Of Education - Med, Educational Leadership And Administration, General