Christopher Gallardo Email & Phone Number

Metro Manila, Philippines

Key ExperiencesManages the IAM team’s forecast and chargeability of resources.Implemented access management solutions including SSO, MFA, and role-based access control (RBAC). Conducted internal IAM training sessions. Conducted IAM audit activities to identify and remediate access control issues and ensure ongoing compliance with policies and regulations.Led IAM project teams and provided technical guidance on Access Management. Developed and implemented identity lifecycle management processes. Implemented federation solutions, such as Security Assertion Markup Language (SAML) and OAuth, to enable secure and seamless access to external applications and services.Conducted IAM security assessments, gap analysis, and business documentation review. Contributed in business development Led IAM integration efforts with other systems, such as HR systems, to automate user onboarding and offboarding processes. Managed identity analytics and reporting solutions to provide visibility into user access and behavior for security and compliance purposes.Conducted identity data cleansing and normalization activities to ensure accurate and consistent user data across multiple systems. Designed and implemented password management solutions, such as self-service password reset, to improve user experience and reduce IT support costs.Managed multiple projects and a team while engaging with client specifics and requirements. Transitioned multiple projects successfully based on project management and IAM solutions. Led a team in the development of IAM policies and procedures.Led the migration of on-premises objects and systems for federation to cloud environment. Implemented cloud IAM solutions. Conducted user provisioning and de-provisioning activities.Managed the domain controllers and federation servers for a power and energy company.

Metro Manila, National Capital Region, Philippines

Manage a group of skilled IT people towards service delivery and performance.Identity and Access Management that involves the following:Office 365 Administration. (User Admin, Exchange Admin Center, Skype for Business Admin)Excellent knowledge in Active Directory. Security ID Administration.Group Policy Objects and Management.Exchange Management Console Mailbox Configuration and Administration.Exchange management shell.PowerShell commands and scripting.LDAP management for object administration.Provisioning of User Accounts and specifying of permissions.Management of Service and Application Accounts and permissions.ID Audit as a security task.Experience in DNS, DHCP, Network, Printers, Mobile Device Management and Virtual Machines.Adhoc tasks under the Identity and Access Management for client service deliveries.Microsoft Azure Administrator Certified. (AZ-103)Microsoft Azure Fundamentals Certified. (AZ-900)

3rd Level Support for OSS Technicians/dispatchersRecognition of supposed critical failures and contacting and informing central divisionsRaising of Root Cause Resolution – tickets if necessaryInterface between OSS and partner divisions and distribution of issues to partner divisionsWorking closely with 3rd party providers, Service Desk, Atos partner divisions, (e.g. PSU)and others to deal promptly with problem issuesOther related projects, tasks or activities that may be assigned by the employee's directives.Provide support for OSS technicians/dispatchersRecognition of supposed critical failures and contacting and informing central divisionsRaising of Root Cause Resolution – Tickets if necessaryInterface between OSS and partner divisions and distribution of issues to partnerdivisionsWorking closely with 3rd party providers, Service Desk, Atos partner divisions (e.g. PSU)and others to deal promptly with problem issuesUse tools to monitor Tickets assigned to OSS Technicians for SLA compliance; follow upwith GOSS Partner’s Dispatchers and Technicians to ensure calls are responded to andresolved within SLA, via phone\email\ticketing systemDirect end users remotely by phone to perform, or take remote control of the end usersclient to perform, diagnosis of client hardware (desktop\laptop) issues to identify failedcomponents using OEM and/or 3rd party diagnostic utilities, following documentedproceduresOrder replacement parts under warranty from OEM, and schedule delivery of parts,availability of end user, and arrival of OSS Technician, so that part can be replaced perSLA with customer. Monitor OSS Technician returning of failed parts to OEM, to ensurethey are returned within agreed time periodFor out of warranty device failures get quotations for required parts in the local market(per documented procedure) and liaise with nominated customer representative onapproval for purchase.Quality Management; perform ongoing monitoring of tickets.