Christopher Gamez Email & Phone Number

San Marcos, Tx, Us

San Marcos, Texas, United States

• Direct oversight of day-to-day practice operations to assure the highest quality care andpatient, provider, and staff satisfaction.• Provide direct supervision to all associates, RCM director, and otheroperational/administrative staff and medical assistants, as assigned.• Ensure compliance with all regulatory agencies, system protocols, and office procedures;communicate policy changes to appropriate staff.• Work closely with physicians and Leadership to optimize… Show more • Direct oversight of day-to-day practice operations to assure the highest quality care andpatient, provider, and staff satisfaction.• Provide direct supervision to all associates, RCM director, and otheroperational/administrative staff and medical assistants, as assigned.• Ensure compliance with all regulatory agencies, system protocols, and office procedures;communicate policy changes to appropriate staff.• Work closely with physicians and Leadership to optimize practice operations through skilledoperational processes and sound financial management.• Provide input for the development of budgetary and financial goals; support short- andlong-term goals and develop methods for continued growth and operational success.• Ensure office staff members are trained and versed in all applicable information systemsassociated with the practice and assist with all transitions to EHRs.• Foster a culture of continuous quality improvement, equity, inclusion, and operationalefficiency.• Identify and address performance issues of staff; counsel and discipline according topolicy; mediate or assist in the mediation of conflicts, differences, and misunderstandingsbetween and among patients, staff, and physicians.•Ensuring there is an open dialogue between physicians, hospital Leadership, and various departments.Track record of building and maintaining positive culture and relationships.• Exceptional communication skills with a servant-leader approach.• Ability to lead a team and work effectively across multiple departments.• General administrative skills with the ability to lead ongoing and overlapping projects anddirect multiple projects simultaneously. Show less

San Marcos, Texas, United States

I am responsible for the operation of provider practices for 6 providers and 10 full time employees. I am responsible for managing subordinate personnel, ensuring data accuracy, preparing financial analyses, handling complex customer service issues and maintaining provider/staff communications.

San Antonio, Texas Metropolitan Area

Oversaw, managed, and collaborated with clinic staff in dealing with business operations.Planned, developed, organized, implemented and directed the day-to-day functions of the clinics and its programs and activities to insurance compliance, efficiency, and patient satisfaction. Managed staff performance including supervising, coaching/counseling front office and clinical staff daily, and interviewing, hiring, and training new staff. Reviewed the practice’s policies and procedures… Show more Oversaw, managed, and collaborated with clinic staff in dealing with business operations.Planned, developed, organized, implemented and directed the day-to-day functions of the clinics and its programs and activities to insurance compliance, efficiency, and patient satisfaction. Managed staff performance including supervising, coaching/counseling front office and clinical staff daily, and interviewing, hiring, and training new staff. Reviewed the practice’s policies and procedures to make recommendations for continued compliance/current relations and interpreted policies/procedures to employees, patients, family members, and government agencies. Addressed issues raised by physicians, employees and patients and seeked out appropriate leaders or partners to problem solve and process improvement.Developed the practice budget including pull profits and loss responsibility of the physician practice, including revenue, expenses, and budgets. Identified strategy for growth and executed plans to achieve growth goals. Delivered budgets and financial reports to Senior Leadership based on clinic needs. Effectively used resources to deliver creative solutions to customer service inquiries. Employed critical thinking based on information at hand to solve complex issues on a daily basis. Strategized on effective solutions for complex service issues. Maintained status as liaison for provider and staff communications. Implemented and enforced policy and procedures. Maintained working relationships with all senior and executive leadership. Provided clinic-related reports to senior leadership. Show less

San Antonio, Texas Area

Process ImprovementsAnalyzed historical data and market changes to implement evolving policies.Researched, vetted, and updated outdated policies and procedures.Published policies and procedures via SharePoint Site.Participated in weekly Senior Management conference calls where changes were discussed and approved.Collaborated with Senior Leadership with onboarding and interviewing process with new hires and outside vendors.Training & Quality AssuranceStepped into role… Show more Process ImprovementsAnalyzed historical data and market changes to implement evolving policies.Researched, vetted, and updated outdated policies and procedures.Published policies and procedures via SharePoint Site.Participated in weekly Senior Management conference calls where changes were discussed and approved.Collaborated with Senior Leadership with onboarding and interviewing process with new hires and outside vendors.Training & Quality AssuranceStepped into role of Senior Trainer for PFS.Facilitated new hire training which included system overview & policy and procedures.Assisted with training of internal transitioning associates.Provided annual education material through HealthStream.Continued education with new system updates to current associates.Established mandatory quarterly trainings for all associates.Developed administrative documents used within employee files, current and past.Educated outside vendors on monthly basis via webinar.Provided feedback to associates from audit findings based on work performance.Kept active communication with PFS Senior Leadership with ongoing trends, quality misses, and process efficiency. Show less

San Antonio, Texas Area

Supervised three support members to assist with the South Texas region. Provided support as liaison to 200+ accounts that brought in $9.5 million in annual revenue.Provided help and advice to customers using the organization’s products, services, and to answer any questions or concerns regarding monthly/quarterly billing statements.Reconciled on a monthly basis and reported to the CFO, Assistant Controller, and Sales Management.Communicated with customers via phone, e-mail, or… Show more Supervised three support members to assist with the South Texas region. Provided support as liaison to 200+ accounts that brought in $9.5 million in annual revenue.Provided help and advice to customers using the organization’s products, services, and to answer any questions or concerns regarding monthly/quarterly billing statements.Reconciled on a monthly basis and reported to the CFO, Assistant Controller, and Sales Management.Communicated with customers via phone, e-mail, or face-to-face.Reviewed noticeable trends and metrics within the account and communicated issues with the customer or consulted changes for discussion at the next quarterly business review. Continually improved customer service procedures, policies and standards for the department and trained staff to deliver a higher standard of customer service.Assisted in the interpretation of the bid for the contracts team and provided notes on how it should be set up. Show less

San Antonio, Texas Area

Performed billing, collections and reimbursement services in a prompt and efficient manner. Ensured all compliance errors are reported to the Director and maintain records and files of documentation supporting bill changes that are directed by Director and/or Integrity Officer. Worked collaboratively with team members to assist in keeping workload evenly distributed.Performed and educated in Billing, Refunds, Validations, Collections, Bad Debt.Trained in implementing process… Show more Performed billing, collections and reimbursement services in a prompt and efficient manner. Ensured all compliance errors are reported to the Director and maintain records and files of documentation supporting bill changes that are directed by Director and/or Integrity Officer. Worked collaboratively with team members to assist in keeping workload evenly distributed.Performed and educated in Billing, Refunds, Validations, Collections, Bad Debt.Trained in implementing process changes system wide (Billing Reconciliation Process, Biller Training, and Education on HIPAA Violation, Passport Access, and various Process Updates). Show less

Master Of Liberal Arts, Liberal Arts

Bachelor Of Arts, Broadcast Journalism, Political Science

Activities and Societies: Student Video Network

Associate Of Arts, General Studies