Christopher Gan Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

- Excellent customer service including clear verbal communication and building/maintaining a good work relationship - Basic administration with Windows AD group policy configuration- Troubleshooting Microsoft 365 including Teams and OneDrive- Basic experience troubleshooting Google Apps including Gmail & GDrive.- Repair Laptops and Chromebooks- Supporting and fixing hardware issues including printers, desktops and laptops- Basic network troubleshooting LAN/WAN/VLAN - Troubleshooting IOS and Android - Troubleshooting Windows desktop/laptop support, primarily Windows 7/10 and Office 2013/2016.- Good problem-solving and documentation skills.- Must be proactive and willing to go the extra mile

Australia

-Provide IT support to all employees in the use of IT related hardware and software for varies high profile clients on-site. - Provide excellent customer service by being pro active and go that extra mile to mitigate future end user issues. - Collaborate with clients IT team to document procedures, configurations and solutions. - Proactively seek and update information in the operations manual and FAQ - Configure and maintain all end user hardware and devices such as desktops, laptops and phones. - Exposure to Microsoft 365 Suite, Active Directory and Azure Portal - Understanding and implementing Cisco products - Use Ninja One Remote Management to troubleshoot users locally and aboard, Immybot for Zero-touch laptop deployment and IT Glue for Standard Operating Procedure documentation - Experience and troubleshooting iOS and Android devices - Basic troubleshooting of security services such as CCTV and automation systems. - Setup and troubleshoot Audio/Video conferencing and Phone system support - Liaise with 3rd Party vendors when escalating infrastructure issues - Review and improve process and procedures to matin the security and reliability of technology

Melbourne, Australia

• Daily leadership of the sales team, across both customer-facing and non-customer facing roles.• Maintained the highest Net Promoter Score (NPS) in Victorian market for customer service.• Currently the highest performing staff member for ownership. • Facilitation of training for the technical team, covering productknowledge and customer interaction skills.• Introduced ground breaking portable point of sale transactiondevice in Apple Retail Stores in Australian Market.• Assisting in maintaining internal systems & services.• Utilising sincere empathy and active listening skills to handlecustomer escalations.• Striving to find opportunities to improve processes and workflow. • Maintaining a detailed knowledge of Mac and third partysoftware/accessories.• Understanding how substantial products impact customers livesand the pain points associated with this.

- Dealing with online orders for Australia, New Zealand and Asia.- Co-ordinating deliveries with Australian delivery services, issuing labels and ETA dates for consumers. - Handling complaints for delayed deliveries, payment issues and identifying fraud, then escalate to senior customer service. - Showing sympathy for customers in Melbourne and finding alternative ways of processing product returns. - Recorded customer interactions in Apple’s CRM. - Supported AppleCare Techincal Support during peak demand periods. - Peformed mentoring and training of new remote staff members; within a short period of time due to the impacts of the COVID-19 pandemic.

Melbourne, Australia

- Earned two certificates for excellency in “Customer Service”.- Operating and maintenance of the photo lab.- Organised and personalised the training for individual staff members that best suit their needs. - Supervising and maintain staff members knowledge through system of positive feedback and open communication. - Coordination of stock allocation.- Management of stock locations.- Abiding by merchandising standards.- Manual accounting of physical stock against reported stock numbers.- Maintenance of packaging quality and presentation during replenishment.

eGames ExpoObserve players' behaviour towards the game (Borderlands)and report back to the marketing team Monitor players' attitude to help them progress in the gameDemo the game 'Borderlands' to the publicBrief promotion of their productsLooking after the representatives of 2K Interactive.

Bachelor'S Degree, Digital Arts, Distinction

Education record