Christopher Garcia Email & Phone Number

San Antonio, TX, US

Arlington, Virginia, US

Vienna, Virginia, US

Managed a team of five desktop support technicians to support upwards of 1,000 end-user clients while maintaining an unprecedented 90% customer satisfaction rate. - Effectively trained and mentored new and existing deskside support team members to expand job knowledge, establish excellent customer service practices, conduct performance reviews, and provide.

Vienna, Virginia, US

Upheld a high level of performance as a Senior Deskside Support Technician, resulting in continued excellent evaluations and eventual promotion. - Established as an important contributor to the success of the department for any site-centric issues. - Utilized Microsoft Endpoint Configuration Manager (MECM) daily to effectively maintain all workstations and.

Reston, Virginia, US

Operated as a desktop support specialist for United States Army South (ARSOUTH). Directly assist over 750 ARSOUTH employees to include three (3) General Officers to ensure minimal system downtime. Client Support Administration technical expertise provided included but was not limited to the configuration, installation, operation and troubleshooting of.

San Antonio, TX, US

Acted as sole technical specialist for the Nineteenth Air Force (19th AF). Directly supported two (2) General Officers on all facets of Information Technology. Supplemented additional technical expertise to the Directorate of Intelligence, Operations, and Nuclear Integration for Headquarters Air Education and Training Command (HQ AETC A2/3/10). Technical.

Fairfax, VA, US

• Provided timely touch maintenance for all of Headquarters Air Force Medical Operations Agency and Air Force Medical Support Agency; including but not limited to computers, laptops and hardware and peripherals. - Served.
• Received certificate of recognition from NCI Inc. for my efforts in printer management.

Fort Liberty, NC, US

Served as squad leader for the platoon. Was accountable for 5 soldiers on and off duty. Managed technical guidance, conducted training and maintained status reports from squad. - Certified Helicopter Engine Mechanic and Black Hawk Mechanic. - Performed periodic overhaul of logistic operations; subject to scheduled and ad hoc quality inspections. - Trusted.

• Provided prompt and courteous tier-1 and tier-2 support to the United States Air Force personnel, contractors, and Government Civilians. Embodied the Air Force Network Operations/Enterprise Service Desk mission to.
• Received over 30 emails from customers relaying their kudos and appreciation for my efforts in going above and beyond to support them.

Provided Information Technology consulting and managed services 24x7x365 to clients, including but not limited to, server tuning & cleaning, early problem detection, virus protection, spyware and malware protection, asset/inventory management, software tracking and deployment, security and patch management, and remote systems management. - Maximized.