Christopher Gates Email & Phone Number

Activation of mobile voice, data and value added services for orders allocated withinagreed timeframes with a high level of accuracy. This would include provisioning hundredsof services at a time. · Ordering of mobile hardware via SAP.· Quality checking orders to ensure compliance to Marketing guidelines and contractualrequirements.· Engaging Optus Business Internal contacts and customers to update on deliverytimeframes and stock availability.· Provide support and training for our warehouse (external partner) in Optus systems and procedures.· Managed department hardware Dropbox, responding to queries and requests within agreedtimeframes from internal and external customers.· Liaising with the warehouse to move/hold stock for key large transitions.· Provided training and support for new representatives to our queue team in Sydneyonsite in 2007.· Provided onsite assistance to our Adelaide Corporate Sales Team for 3 weeks in 2008. This entailed follow up calls to customers and processing of orders.· Assisted with onsite mobile transitions (Canberra Australian Tax Office, May 2009 andVillage Cinemas at the Jam Factory and St Kilda site 2011).

Assisting customers with general billing enquiries.· Resolving customer disputes.· Educating customers on mobile products and pricing.· Arranging financial payment plans for overdue accounts.· Assisting with basic technical trouble shooting.· Assisting Optus dealers with mobile activations, number porting, contract upgrades andcredit checking.· Coaching of new members to the team and quality assurance (2001 - 2003)Myer Melbourne.

Assisting and educating customers in compiling lists and walking them through on thestore to start them off.· Taking phone enquiries and sales from customers and other stores in relation toavailability of stock and Gift list options.· Sourcing of stock and dispatching to the warehouse.· Revising and data entry of new Gift lists, ensuring accuracy.· Gift wrapping.

Assisting customers with sales and stock procurement.· Maintenance of displays and stock.· Processing payment transactions and refunds.· Gift wrapping.· Daily cash register reconciliation.· General store/department surveillance.

Front office duties, guest registration, checkout, daily account reconciliation.· Guest relations, welcoming new arrivals, assisting with luggage, advising on localattractions, dispute resolution.· Staff Management (18 people).· Assisting housekeeping/restaurant staff if required.· General maintenance.· Airport transfers and transport coordination.· Conducted weekly tours of the Daintree Rainforest.

Education record

Education record

Completed Year 12 1986 College Vice Captain