Christopher Gaumer Email & Phone Number

Mansfield, Oh, Us

Noida, Uttar Pradesh, In

Consulting for HONDA OF AMERICA

San Francisco, Ca, Us

Documented business practices from start to finish. Find better practices to mitigate time while still giving customer best services. Streamline processes for better customer service results.

Columbus, Ohio, Us

London, Gb

London, Gb

WIN7 to WIN10 Migration Project

London, Gb

Managing inventory and Disposal inventory. Data mining, consolidating data to create monthly refresh report, month end asset report and past 90 day report. Procurement, Shipping & Receiving assets and Network equipment. Updating ServiceNow Asset Management system. Completing REQ and INC tasks. Ordering/ managing assets and DISPO for US, China, Canada, France and Mexico. Reports to VP, SDM and SCOTTS IT manager • Creating documentation of work flow• Working in ServiceNow creating reports• Weekly meetings with department heads• Weekly/ Monthly reporting to various stakeholders • Collaborating with 3rd pty vendors• Working with Scotts on ServiceNow process issues• Creating Excel spreadsheets utilizing formulas and VLOOKUP

Tampa, Fl, Us

Successfully Managed 15 Technicians in the Columbus and New York area. Adhering to time constraints and scope. Trained Technicians in CG4 Asset Tracking Software. Delegated Technicians work load throughout 10 locations. Reported to National Technical Solutions Director.• Completed Project 2 weeks ahead of schedule with less Technicians than started with• Collaborated with LBrands Sr. Management and Sr. Analysts on Project progress and CG4 issues• Collaborated with LBrands Managers and Leads at service locations• Exported data from Cherwell, manipulated data utilizing Excel for Project reporting• Tracked Technicians daily progress through Cherwell

Sole ownership of Network Migration Project. Remotely migrating 200+ PC’s off domain, installed encryption software, and created local user profile while utilizing LogMeIn software. Reported to IT Service Manager. • Completed Project 4 weeks ahead of schedule • Tested HIPPA Compliant Encryption Software in controlled environment• Installed and configured Citrix VMware and MS Office Outlook

Chandler, Arizona, Us

Successfully managed multiple concurrent Projects collaborating with Program Manager, SME, and Stakeholders. Created and implemented Policies and Producer’s. Heavy utilization of MS Excel, and PowerPoint. Reported to Program Manager.• Created key documents and producers that were utilized throughout entire project on all levels. • Managed project revenue exceeding $125K utilizing excel, graphs and trends• Always completed Projects ahead of schedule • Took ownership of Projects and restructured for success• Created reports and manipulated data from ServiceNow• Analyzed data to identify trends and determine solutions to improve levels of service• Managed Technicians, establishing goals and expectations, and mentoring • Collected and analyzed data, developed graphs and charts for Project’s monthly report to stakeholders

Dublin, Ohio, Us

• Pull cable• Terminate cable endpoints and patch panels • Install network rack, patch panels

Columbus, Ohio, Us

Tested and implemented the first Helpdesk Ticketing System (Spiceworks), including Network Inventory. Vendor negotiation for lower price hardware. Controlled HIPPA compliant Data. Reported to CFO. • Saved approximately $100K+ year• Implemented Time Freeze (system recovery program) on 100+ lab PC’s• Monitored Network backup, and Exchange server• Managed Active Directory, and Phone System• Created and implemented revised PC images, updating software and security patches • Software configuration, troubleshooting, and break/fix• Created, designed first Intranet home page filled with information including outages and Network issues• Celebrated with HR to incorporate RTO, Vacation, and other related forms within Spiceworks Intranet

• Promote sales and services• Signup new customer• Schedule new installs• Educate potential buyers of products

As a senior Technician I was the first to document IT equipment and peripherals into an Excel spreadsheet for inventory control. While servicing Senior staff I also completed break/fix, software troubleshooting, imaged monthly PC refreshes and monitoring several queues in ServiceNow. Duties:• Technical support for approximately 2000 employees• Configured Dell laptops and desktops• Primary escalating for ordering Dell replacement parts (Dell Service Expert)• Coordinated the monthly PC lease replacements for all Marysville locations• Utilizing SMS/SCCM• Tracking of monthly PC lease replacements, 50 to 150 PC’s• Used IS tools/PC tools for remote desktop• Daily team meeting• Managed Disposal, keeping inventory and coordinating with 3rd party vendors• Asset tracking• McAfee endpoint encryption

Blue Bell, Pennsylvania, Us

• Repair hardware for all models of Dell desktops and laptops

Recognized as the first person to install Cisco Telepresence in a Chase Branch and Corporate Polaris Office. Collaborated with construction personnel at Bank branches during night hours, moving technical equipment. Reported to Program Manager. • Break/fix- Desktop and Laptops• DoD wipe hard drives per company standards, HIPPA compliant• Installed and configured Software updates• Installed and configured printers and Banks special equipment

Columbus, Ohio, Us

• Installing PC work stations in class rooms; computer, monitor, DVD/VCR, overhead projector• Install and update software on PC; Adobe, java, security software and classroom software

Austin, Tx, Us

• Installed flight simulator, wiring for the mechanical parts & operation of the simulator

OSU’s Biggest Networking Project. Upgraded Network to Gigabit, replaced UPS’s and Network equipment, and cables. Heavy utilization of Excel. Reported to Program Manager.• Fashioned detailed Excel and Visio spreadsheets of Network closets documenting rack elevation, power source, cable structure, copper phone lines, and equipment• Toned and traced network cables for proper documentation• Replacing all Network equipment and installing UPS’s, thermostats and cameras• Surveyed and recorded IP, MAC addresses to PC’s, printers and special devices

• Road Warrior, worked from home• Received tickets by email on smartphone• Troubleshooting desktops and laptops• Replacing hardware• Installing OS and software • SOHO Networking

Hanover, Md, Us

Primary focus was testing and replacing hardware on Dell laptops, Imaging PC's using Norton Ghost/ PIXI boot, utilizing HP Service Center for software install• Support 5000+ employees, including work-at-home• Setting up imaged new user PC's • Break-Fix• Ordering replacement hardware directly from Dell• Desktop/ Software migration • Utilized Remedy Ticket tracking system• MS Office Suite support, focusing on Outlook issues

• Supported 1000+ Dublin City employees including Dublin Police Department • HP Desktop and laptop support• Helpdesk Heat Ticket system • Supported projects• Desktop migration • Imaging PC’s Norton Ghost• Installing configuring computer software and hardware

Computer & Electronics Engineering Technology

Certificate, Criminal Justice And Corrections

Associate’S Degree, Computer And Electronics Engineering Technology

Certificate, Criminal Justice And Corrections Officer

Computer Information Systems & Criminal Justice