Originally trained as a butler at Jesus college Cambridge, then went into corporate hospitality in various managerial positions, including duty management and front of house manager. Working at several Hilton 4 star hotels, including trouble shooting and implementation and training departmental managers on new systems. Head hunted for the Mermaid Inn in Rye, East Sussex where I jointly managed the hotel with the owners.My focus was on operations and updating and implementing new operating procedures throughout, helping attain the hotels first rosette with restaurant training, developing current staff and increasing customer service. Organising and overseeing functions and weddings for the hotel whilst managing and organising the day to day running of the very busy hotel. Head hunted for The Hope Anchor hotel in Rye as the hotels director. I was tasked with total renovation of the hotel whilst increasing the business, implementing all hotel policies and procedures including health and safety, job descriptions, fire safety and testing including vacation. Developing and implementation of a new hotel booking system and improvement of online reviews, including TripAdvisor as the hotel was last in the area but quickly became no 1 for over six years.