2020-01 - Current Assistant ManagerModer Solutions Private Limited, Bengaluru • Weekly Client Calls, creating roadmap on new projects, maintaining TAT's and SLA's.• Landed multiple new projects by setting focus on client & team satisfaction• Managed over 100 team members per day. Landed new projects "Increase by 10%".• Effective cross training methods are used to encourage and keep team focused on maximizing utilization• Analysis on Quality and Productivity is monitored and forecast planned such that to improve effectiveness of team• Regular client discussion about inflow forecast, manpower planning and intriguing for more business opportunities• Monitoring team output and goal setting for optimized efficiency• Upskill programs initiated for team, to focus on encouraging team to take up new initiatives on par with business• Conduct weekly performance review against SOW SLA's and adjust strategies based on results.• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments• Implemented staff training programs, enhancing product knowledge and improving customer service skills• Collaborated with management team to develop strategic plans for business growth and improvement• Conducted employee performance evaluations, providing constructive feedback for growth and development• Collaborated with the management team to develop strategic plans for business growth and improvement• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels• Assisted in organizing and overseeing assignments to drive operational excellence• Established team priorities, maintained schedules and monitored performance• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention• Supervised day-to-day operations to meet performance, quality and production expectations

• Internal Auditing and reviews• Client support and TAT analysis• QMS Reporting and Increased Analysis• Established and updated procedures as per client requirements• Performed training and analysis Feedback.• Actively participated in recruitment efforts, selecting top talent for the team and contributing to long-term growth potential• Increased overall productivity with consistent monitoring of team progress, adjusting priorities as needed• Enhanced team performance by implementing effective communication strategies and regular feedback sessions• Promoted a collaborative work environment by initiating team-building activities and fostering open communication channels• Developed high-performing team members through targeted training programs and one-on-one coaching

• Managed QMS Reporting and Analysis• Performed Internal Auditing and reviews• Managed Subject Expert Advisor• Training and Feedback.• Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time.• Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations

• Performed QMS Reporting and Analysis• Internal Auditing and reviews• Subject Expert Advisor• Established Training and Feedback.