- Was involved in the development and launch of a new product called LAMF(Loan against Mutual Funds). My responsibilities included establishing operational processes, supporting customers, gathering feedback, and refining processes for continuous improvement.- Provided training and mentorship to newly hired individuals, guiding them through their onboarding process and offering ongoing support as they acclimated to their roles.

- Worked with Customer Service and Product Development departments toenhance overall customer experience.- Worked to achieve high customer satisfaction rates by providing optimalcustomer service

- Enhanced the learning curve for students through in-depth analysis of study patterns and knowledge graphs, contributing to their academic growth.- Demonstrated exceptional responsiveness by promptly addressing inbound calls, leveraging customer data from Freshdesk to provide efficient solutions.- Facilitated seamless consumer experiences by effectively bridging the gap between customers and the company, ensuring a harmonious interaction with the product.

-Interacted and communicated directly with top businesses, leveraging problem-solving skills to address product-related issues and concerns.- Effectively managed and resolved customer queries, consistently achieving high levels of customer satisfaction by providing exceptional support.- Played a pivotal role in the training and onboarding of new team members, contributing to their successful integration into the workforce.- Contributed significantly to process enhancements by… Show more -Interacted and communicated directly with top businesses, leveraging problem-solving skills to address product-related issues and concerns.- Effectively managed and resolved customer queries, consistently achieving high levels of customer satisfaction by providing exceptional support.- Played a pivotal role in the training and onboarding of new team members, contributing to their successful integration into the workforce.- Contributed significantly to process enhancements by actively participating in the SOPs and streamlined processes for improved efficiency and effectiveness. Show less

- Conducted comprehensive market research to inform strategic decisions, gaining insights into industry trends and customer preferences.- Generated outbound leads, playing a pivotal role in expanding the company's client base and fostering growth.- Collaborated on planning and optimizing the sales pipeline, enhancing efficiency and conversion rates.- Drove impactful social media marketing efforts by creating engaging content that amplified the company's brand presence across various… Show more - Conducted comprehensive market research to inform strategic decisions, gaining insights into industry trends and customer preferences.- Generated outbound leads, playing a pivotal role in expanding the company's client base and fostering growth.- Collaborated on planning and optimizing the sales pipeline, enhancing efficiency and conversion rates.- Drove impactful social media marketing efforts by creating engaging content that amplified the company's brand presence across various platforms.- Contributed to the development of the company website, crafting content that effectively communicated value propositions and solutions.- Successfully organized and managed three international events, along with a local meetup event, fostering valuable networking opportunities and knowledge exchange. Show less

-Developed strategic plans to guide the product's growth trajectory and played a pivotal role in its sales efforts.- Successfully acquired new clients, employing effective strategies that led to business growth.- Ensured seamless product adoption among acquired clients through the implementation of well-defined strategies.- Played a key role in driving sales and fostering client relationships to achieve overall business objectives.