Christopher German Email & Phone Number

United States

United States

United States

San Antonio, Texas Area

• Develop and implement new security department standards
• Performed physical workstation, computer peripheral, cabling installation
• Active Directory Password resets, Creations, Disable accounts, Assign Groups
• Performed computer deployment, Re-imaging, decommissioning, software installs, update roll out
• 2nd level help desk support for workstations, operating systems, Microsoft Office
• Working trouble tickets within remedy to resolve user’s issues on various complex issues

San Antonio, Texas Area

• Performed network and server administration adds, moves and changes
• Performed physical workstation, computer peripheral, server, network device and cabling installation
• Validate server monitoring alerts and execute troubleshooting problem remediation.
• Create Active Directory users, OU groups, and understand how to apply NTFS and share level permissions
• Perform 1st and 2nd level help desk support for workstations, operating systems, Microsoft Office Application Suite and basic end user IT support.

San Antonio, Texas Area

• Providing assistance on the Enterprise Service Desk
• Software Support across various products
• Manage Active Directory Accounts and Group Policies
• Bomgar and Dameware Remote Session Support
• Windows 7 Desktop Support
• Microsoft Office Support

San Antonio, Texas Area

• Software Support across various products
• Java Support
• Sales Force Ticketing System
• Oracle Time Management
• Software Installation
• Bomgar Remote Support

CGI Federal San Antonio TX

• Provided prompt and accurate responses
• Track and document updates via remedy
• Manage communication between Tier-1 and Tier-2 to resolve issues
• Help resolve internal and external client issues and concerns
• Ensure the material reflects the current procedures and are updated accordingly
• Ensure all procedural changes or modifications are appropriately documented

• Offered Support for website
• Communicated via online chat
• Assisted with account lockouts, forgotten account login information
• If unable to resolve issue, it is escalated and a service ticket is created.

• Recorded and downloaded information for the handheld Neptune Device
• Performed all repairs needed to the device such as reprogramming, battery replacement, screen repair, new keypad etc.
• Worked directly with the Manufacturer for all other major repairs/replacement.

• Processed auto and recreational vehicle loans
• Disbursed funds via direct deposit to accounts, wire transfers
• Collected funds on defaulted loans
• Created data sheets on Excel for checks printed

Bachelor Of Arts (B.A.), Information Technology Project Management

Activities and Societies: Alpha Phi Omega, National Honor Society

Associate'S Degree, Network And System Administration, 3.4