As a Front Desk Receptionist, you get to learn a wide variety of practices to ensure smooth hotel operations. - Computer / Printer maintenance and operation- Customer Service- Policy enforcement- An eye for details (checking rooms and the lobby to ensure all is up to par and nothing is awry.)

• Helped prepare new incoming employees get accustom to the work environment.• Mentored and trained over 25 new employees in the rules, traditions, and support they can provide in their new position.• Provide support in and out of the workplace to any trainees with questions, comments and concerns to ensure a comfortableshift from shadow shifts to primary attendant positions.

• Worked with a team of trained student workers to aid faculty and students in using the University computer labs and itsassociated software.• Worked with advanced wide format printing services using custom printers to provide faculty and peers with posters up to 60” x120”.• Collaborated with several other technical departments to ensure hasty recovery and aid of any malfunctioning computers,podiums, projectors, and many other various tools.• Enhanced the student computer lab experience by providing instructions on handling printing, scanning and copying with ourprinters.• Maintained a positive, professional work environment to support the customer service experience.