Christopher Gilles Email & Phone Number

Jackson, Mi, Us

Lansing, Michigan, United States

Lansing, Michigan Area

IT Consultant providing support to small, medium and large user clients. Responsible for Level 1, Level 2, Project Management, Client Relationship Management and R&D for internal and client based projects and technologies.Technical Proficiencies:- Microsoft 365 Administration, Implementations, Migrations, Training- OneDrive, SharePoint Online, Teams implementations and migrations- Azure Administration, Implementations; Azure Virtual Desktop, Conditional Access, MFA- Duo Security Administration, Implementations, Training- Windows 10/11 Deployments- Windows Server 2008, 2012, 2016, 2019 Administration- Ubiquiti Administration, Deployment- PowerShell Scripting; Automation & Administration

Jackson, Michigan

Creation of Dashboard solutions to display analytic data. Worked with clients to understand their process of retrieving data relevant to their company and created visual dashboards that interfaced with their SQL backend to display automated data reports.-Administrator of application server for dashboard solutions.-SQL Database Management and advanced knowledge of SQL Queries.-Created scripts to automate migration of data sources into SQL.-Acted as point of contact for Network Security related inquiries / concerns.-Created Service Desk portal for clients using Zen Desk.-Worked on W&J website to resolve issues and implement dashboard portal.-Worked with 3rd party vendors to resolve client issues.

Jackson, Michigan Area

Knowledge of assembly and support of desktop hardware. This includes, but not limited to computers, laptops, tablets, scanners and their accessoriesDemonstrated knowledge of computer operating systems, reformatting a computer and reinstalling Works in a hectic and close team environment with diverse end user departments and systems.Includes frequent exposure to many systems and applications on any given day.

Jackson, Michigan Area

Tier 1 Support analyst able to solve issues up to the point of the issue may only be solved by onsite technician. Able to instruct users to resolution of issues remotely, identify server related issues, network related issues, hardware related issues or user related issues. Am able to direct specific issues to the correct upper leave support team with proper documentation and justified priority to maintain work flow and functionality.