Christopher Glock Email & Phone Number

Commerce City, Colorado, United States

• Examine returned goods to detect any damage or defects, meticulously recording the details in a database. Affixing identifying tags to track the items before reintegrating them into stock.• Work seamlessly with colleagues on projects aimed at enhancing production quality and streamlining workflow processes.• Provide comprehensive training and guidance to new team members on the procedures for receiving, identifying, and processing returned goods.• Conduct thorough analyses and audits of flagged returns to uphold standards of accuracy and efficiency, ensuring any discrepancies or fraudulent activities are promptly addressed.

Denver, Colorado, United States

• Ensure that program departments adhere to organizational guidelines, licensing standards, and funding source requirements.• Supervise and manage the recruitment, hiring, and training processes for the program staff.• Lead robust staff development efforts through comprehensive training sessions, workshops, seminars, and various educational opportunities.• Facilitate individual referrals for community services, advocate for clients, and navigate obstacles to find solutions.• Coordinate monthly schedules and tasks for volunteers and staff to maintain efficient program operations.

Denver, Co

• Conducted comprehensive research on companies and their subsidiaries to pinpoint assets whose initial warranties had expired, necessitating after-market warranties.• Efficiently addressed inquiries by executing data queries and sifting through records, thereby streamlining maintenance and problem-solving procedures.• Produced comprehensive CRM reports to accurately track and maintain client information, monitoring customer activity and personal details.• Guaranteed adherence to service level agreements (SLAs) and both internal and external regulatory standards through routine procedural and tool audits.

Denver International Airport

• Engaged in dynamic customer service initiatives to foster sales growth and cultivate strong relationships within the local community.• Ensured compliance with legal regulations governing alcohol service, prioritizing the safety and well-being of patrons, team members, and the business.• Conducted routine inventories of food, beverages, glassware, and other essential supplies, maintaining accurate records and ensuring sufficient stock levels.• Managed cash register operations, meticulously reconciling transactions and promptly depositing the establishment's earnings into the designated bank account.

Las Vegas, Nevada Area

• Provided exceptional customer service by positively interacting with patrons and promoting restaurant facilities and services.• Facilitated effective communication within the team by clearly and promptly conveying pertinent information, such as large reservations or last-minute menu changes.• Managed purchases and inventory by negotiating prices and contracts with over 10 vendors, ensuring cost-effectiveness and quality of supplies.• Leveraged knowledge of previous supply needs and forecasted business levels to accurately estimate required supplies, optimizing inventory management processes.

Las

• Formulated, executed, and supervised business strategies to drive lucrative food and beverage sales.• Procured optimal quantities of food, beverages, equipment, and supplies to sustain operations.• Upheld the upkeep of the establishment and its surroundings, ensuring a favorable public perception.• Conducted rigorous evaluations of health, safety, and sanitation protocols, promptly addressing any infractions to maintain compliance and customer well-being.

Honolulu, Hi

• Supervised front-of-house staff to ensure optimal staffing levels and minimize overtime expenses.• Cultivated a welcoming atmosphere and consistently exceeded customer expectations by delivering exceptional food and service.• Provided guidance and leadership to team members, imparting effective methods, operational insights, and procedural knowledge.• Designed engaging team-building activities to foster camaraderie and encourage staff participation in upselling initiatives to achieve revenue goals.• Acknowledged and rewarded outstanding staff performance through formal recognition programs, enhancing company morale and productivity levels.

Honolulu, Hi

• Analyzed user issues by deconstructing and assessing problems through the utilization of test scripts, personal expertise, and inquisitive questioning.• Addressed support inquiries from end users, guiding individuals patiently through fundamental troubleshooting procedures.• Applied software patches and implemented updates to mitigate security vulnerabilities and safeguard data integrity.• Provided comprehensive training sessions to users, imparting operational knowledge on system components and functionalities.• Communicated technical concepts in an understandable manner to non-technical users, facilitating enhanced comprehension.• Configured hardware, peripherals, and software to establish efficient workstations for employees, ensuring optimal functionality.

Honolulu, Hi

• Employed cutting-edge tools and methodologies within the intelligence cycle, with a focus on leveraging big data analytics and data visualization to tackle intricate challenges.• Oversaw the collection, assessment, and distribution of intelligence data sourced from human, electronic, and counter-intelligence channels.• Developed actionable multi-source intelligence reports to bolster field operations with timely and relevant insights.• Demonstrated agility in acquiring and implementing new skills, enhancing operational efficiency and productivity.• Delivered comprehensive briefings to senior leadership on emerging threats and pertinent intelligence developments.

Bachelor Of Science - Bs, Computer Science

Bachelor Of Science - Bs, Computer Science

Bachelor Of Science - Bs, Software Development

Diploma, High School/Secondary Diplomas And Certificates