IT Specialist for DoDEA HQ.

- Working multiple task tickets (SBM Ticketing System) dealing with Department of Defense Education Activity users. Users are working in a Windows & Macintosh environment.- Troubleshooting tickets dealing with PCs, Macs, peripherals (i.e., printers, scanners, etc.)- Scheduling and supporting Video Teleconference meetings/calls for users using Cisco Telepresence Management System.)- Answer staff questions in person, email, and via phone on all DODEA supported applications.- Determine source of computer problems (hardware, software, user access, etc.).- Advise staff on appropriate action.- Serve as liaison between staff and the technology department to resolve issues.- Work one-on-one with staff on application projects.- Document resolutions for future reference.- Other duties as assigned.

- Working multiple task tickets (Heat Ticketing System) dealing with Department of Defense Education Activity users. Users work in an Windows & Macintosh environment.-Imaging and software deployment using Altiris.- Hard drive encryption using Safenet.- Troubleshooting tickets dealing with PCs, Macs, peripherals (i.e., printers, scanners, etc.)- Answer staff questions in person, email, and via phone on all DODEA supported applications.- Determine source of computer problems (hardware, software, user access, etc.).- Advise staff on appropriate action.

Servicing and maintaining various models of multifunctional peripherals (i.e., fax machines, copiers, etc.)Managing daily queue of service order requests. Keeping records and updating reports as needed.Ordering necessary parts (via Oracle mobile service) and components shipped to branch or client locations. Maintaining up-to-date parts inventory.Certified training on: im3510/4510/3511/4511/3512/4512 /2330/3530 model multifunctional printers.

Performs electronic, electrical, and mechanical installation, testing, maintenance and repairs on a variety of equipment including computer and related accessory hardware, in-building local area network connectivity, public address systems, sound support systems, audiovisual systems, facsimile machines, telephones with and without voice mail, security and fire alarms systems, and clocks and bells. Modifies existing equipment and installs new equipment, as required.Serves on assigned repair teams and may serve on ad hoc teams for special projects, as requested; visits schools on a scheduled or requested basis; confers with school personnel to give/receive information and resolve.Maintenance problems; checks and tests operating condition of equipment and performs necessary and timely preventative maintenance and repairs.Deciding nature and scope of repairs or recommends disposal.Make repairs at site or in shop.Requisitions needed parts and components.Keeps records and makes reports.May instruct school personnel in the care and operation of equipment.

Handles telephone and E-mail inquiries, covering full range of customer services (serviceability, sales, service problems and billing) in a prompt and professional manner.Troubleshoots: PC, Comcast High Speed Internet, E-Mail, modem problems with customer; escalates advanced troubleshooting problems to technical support group when appropriate..Performs other related duties as assigned.

Responsible for the installation, and maintenance of equipment, for Tickets.com venues, clients and outlets.Basic networking of terminals/PC's for clients and venues using Cisco routers and terminal servers.Testing 1mb (POTS) lines for outlets and clients using dial up communication.Setting up permanent and temporary wireless (802.11) networks for clients/venues.Maintained and updated equipment for asset verification database for all necessary pieces of equipment at client sites or where company equipment is used. Documented serial numbers and model info.

Trained outlet staff and in computer-system setup and operations for event sales in; area.Maintained outlets with ticketing supplies and up to date with all events information.

Handled inbound phone calls from customers seeking to buy tickets to sporting events, concerts, and venues across the country.