Christopher Gooch Email & Phone Number

Lutz, Fl, Us

Missouri, United States

Managed a 20-unit motel in a lakeside vacation town and increased gross revenue by over 40% across 2.5 years before selling it.Handled front desk customer service, including answering the phone, making reservations, checking in guests and resolving any issues.Implemented a reservation software and website to increase efficiency and reduce staff hours on the phone.Maximized winter revenue by offering monthly rentals, including vetting applications and leasing units.Created policies, procedures and training materials about every aspect of managing the motel.Monitored cash receipts and petty cash, making deposits at the bank and maintaining accurate records.Supervised three employees plus contractors.Oversaw all maintenance, repairs and remodel projects, including a new roof, a new central hot water heater, new flooring, painting, electrical upgrades, plumbing updates, and new windows.Submitted sales tax returns and administered payroll for all employees.Managed three single-family homes, including overseeing three rehab projects and three exits.Performed the majority of the maintenance and repair work on the motel and four other single-family homes, including painting, drywall, carpentry, electrical and plumbing work. Plumbing projects included converting from 1 inch commercial flush valve toilets to residential-style tanked toilets, replacing faucet fixtures, repairing or replacing drain lines, tub surrounds, installing a three-basin commercial sink, clearing drains, replacing seals on a pool pump, and locating and repairing a leak in pool return lines.Marketed properties when vacant, vetted interested applicants and leased properties.