 Currently assisting in TLC position handling various accounts Inbound Customer Service  Works proactively to advise service failures or issues Responsible tracing the status of orders for customers Resolving Customer Inquiries related to their order Liaison between other departments, and subcontractors to meet customer requirements. Responsible for write offs and rebills Process pricing spot quotes Correspondence to customers via fax, email or phone Conduct the Customer Service training of new hires

• Achieve sales volume objectives on a monthly basis to ensure growth and profitability (including up-selling and cross-selling such as flights, cars, hotels and insurance)• Service incoming customer calls by responding to general inquiries and requests for information • Analyze individual problems and take appropriate action to ensure that customer needs are met• Provide prompt, efficient handling of client inquiries and issues• Assists in coordination and planning of various Social Committee Events• Facilitation of Peer Coaching Sessions within my team in order to assist team in achieving higher results• Actively volunteering for Side by Side Coaching with Team members