Merivale is an industry leader in the NSW hospitality scene with a portfolio of over 70 restaurants, pubs, clubs and event spaces across Sydney. Establishment is one of Merivale’s largest multifaceted venues situated in the heart of Sydney’s CBD. A dual role; reporting to the department head managing day-to-day operations across the Ground Floor venues including Estab Main Bar, Garden Bar, Tank Stream Bar and Gaming Room; as well as site wide facilities and systems management, compliance, and incident response. Responsibilities• Quarterly and weekly top line revenue and payroll forecasting of 80+ staff across the precincts ground floor, with communications to all stakeholders and delegation of key actions to management team.• Site key holder, incident response and compliance management across the entire Establishment precinct of 4 bar venues, 3 restaurant venues, 2 floors of event spaces, boutique hotel, gaming room.Achievements • Breaking site daily revenue records of $198k Melbourne Cup Day with end of week revenue $401k by transforming business operations through composing new SOP in speed of service for major event days and building a culture of efficiency through setup, support and layout• Analysed sales mix data and applied findings to payroll management, product placement and upgrading POS system efficiencies to capitalise on revenue opportunities • Quarterly topline and payroll forecasting with weekly communication of targets, achieving financial year 2019 Q2 $4.1M forecast revenue vs. $4M actual (av. -$9.5k PW).• Driving financial performance of $281k average weekly revenues leading and developing junior management team to deliver superior customer service with focused cost controls.

The Darlin Group is hospitality company employing 150 - 200 people across Sydney, delivering classic Australian cuisine and signature drinks to its local’s client base. The Village Narellan is the Darlin Groups flagship site opened in 2016, where I led the successful site level planning and opening operations as GM. Responsibilities• Initial account setup, sourcing, and orders for openings wet/bar sundries & equipment suppliers and back-office orientation, installing systems and procedures for the site.• Composing management job roles with KPIs. Mentoring and training of junior manager progression in cash handling, P&L financial controls, stock recording and controls, administration recording and submission to HO, duty management, OH&S and record keeping• Setting budget targets with the group area manager, communicating achievements through financial reporting.Achievements • Established a staff induction and training program with a clear development path, building a confident and knowledgeable team able to showcase the company’s values whilst maintaining low staff turnover.• Conceptualised and nurtured a successful events coordinator position with job description and KPI’s, optimising revenue opportunities through building event offerings and booking redemptions.

The Broadway Crown is as locals pub trading to passing footfall with a high faculty and student customer base from the nearby university.Responsibilities• Full team coordination of high revenue periods such as student return, Christmas and local major events, building customer loyalty through brand standards and local business networking.• Menu planning, pricing and marketing coordination capitalizing on seasonal promotions such as student returnAchievements • Spearheaded the development and formatting POS & BOH stock reporting system. Improving stock controls, financial analysis, performance and reporting. Leading to full estate rollout.• Introduced and grew bespoke customer loyalty card schemes for locals, students, faculty and sports sponsorships focusing across various trading periods. Building a data capture system for use in future promotions and marketing. Led to a full estate roll out.

Responsibilities• Managed front of house operations focused on guest service and satisfaction. • Management of ordering, wastage and training for wet stock to achieve budgeted purchase costs and target GP of 74%<• Oversaw weekly audits, achieving company targets of 85% and above, cellar management and training adhering to OH&S Achievements • Implement a site-level auditing schedule, adopted throughout the company for management daily & weekly operations, OH&S compliance and brand standard procedures. Led to full estate roll out. • Created par systems for bar sundries, cleaning and wet stock adhering to periodic budgets

Established in 1996, Revolution was a UK based market leading bar chain with 71 sites nationwide, Inventive Leisure PLC ranked 8 years running in ‘The Sunday Times 100 Best Companies to Work For’. Fast progression through a market leading company through hard work, loyalty and dedication to both company values and culture.

Primarily based at Cardiff whilst providing relief management for various sites in the South West.

In December 2011, awarded ‘Deputy Manager of The Year 2011’ for Revolution Vodka Bars, Inventive Leisure.Responsibilities• Safety, Security and Licensing administration, composed site specific SSL guide-lines and liaison to local police and licensing authorities. • Recruitment, induction and training in company service standards, speed of service, conflict management, responsible service of alcohol.Raised bar standards audit to 85%+ through sufficient management of maintenance & standards. Training scores raised to meet company needs. KPI’s included sales & marketing, Student return & ILV campaignAchievements• Grossing $70k to $190k days duty management of teams up to 5-7 managers, 80+staff, 15 security staff• Instrumental in record topline revenues of $10.3m PFY, converting to record bottom line profits of $2.3m PFY, breaking daily revenue records of $190k.• Successful P&L control with periodic NCP conversions of 21% - 36%, contributing to L4L growth with periodic financial reviews composed and presented to the area manager• Strong payroll management, adhering to and saving on periodic budgets of 20% - 26% on an annual budget of $2.3m

Completed the trainee assistant management scheme and moved to Cardiff from Revolution Bath as Assistant manager.• Controlled site stock conducting weekly stock takes, daily line checks, maintaining stock holding levels and orders with a COS of £1.3 million per FY.• Completion of weekly financial administration and submission to head office.• Completion of weekly site audits with action plans to resolve any issues found.

Enrolled on the companies TAM course, completing various work based projects and several company endorsed courses across the country.Preformed office administration. Organised & performed customer service training. Key holder and cash handling. Structured rota’s. Staff training and motivation. Stock ordering and control. Payroll. Point of contact for general public. Food and beverage training, preparation and service. Cellar management. Also performed cover management for Cheltenham & Swindon on request of Area manager.

Promoted from glass collector through to Bar supervisor.

worked at the Jungle Retreat, Tamil Nadu, India for six months, set at the foot of the Nillgri mountains. My responsibility was the duty management of the resort, bar and restaurant area and maintaining the high standard of service and cleanliness through management of the local staff. Guests were often travellers, originating from all over the world and my main responsibility was to engage and provide a welcoming and comforting environment for their stay. This was an exhilarating experience and my first insight into the hospitality industry which started me along on my chosen career path.