Christopher Gourley Email & Phone Number

United States

Responsible for receiving, storing, and distributing materials, tools, equipment, and productswithin the warehouse by maintaining inventory accuracy, preparing orders for shipment, andensuring efficient warehouse operations.Managed the customer success team, starting from department creation to enhancingscalability, implementing processes, and devising strategies focused on customersatisfactionUtilized CRM tools to track customer interactions and usage patterns, identifying trendsand opportunities for improvementRegularly reviewed and refined customer success processes to enhance efficiency andeffectivenessWorked with the Warehouse team to guarantee product quality before shipment andintroduced an improved return process for efficiency and swift customer serviceEnhanced product adoption, customer loyalty, retention, and overall satisfaction, whileplaying a key role in reducing customer churnSupervised social media and email interactions by engaging directly

Irving, Texas

Responsible for managing the daily operations of the shop, overseeing the daily operations of themechanic shop, ensuring efficient workflow, coordinating work schedules, managing inventory,and ensuring compliance with safety regulations.Managed the parts departments for relevant locations including ensuring the availabilityof necessary parts and supplies, and maintaining inventory accuracyCoordinated with suppliers and collaborated with the service team to meet the shop'soperational needsOversaw the efficient and effective movement of parts and supplies within the shop bymanaging inventory levels, coordinating deliveries, and ensuring timely availability ofmaterials for service and repair tasksCollaborating with mechanics, managers, and employees to address complex researchinquiries through diverse databases and rectify parts discrepanciesLicensed for operating forklifts across various machinery grades

Responsible for receiving, storing, and distributing materials, tools, equipment, and productswithin the warehouse by maintaining inventory accuracy, preparing orders for shipment, andensuring efficient warehouse operations.-Positions held- Warehouse Stock Clerk Trainee and Warehouse Stock Clerk D- A. Current position is top level for Warehouse workers, before management.Managed stock levels, optimized storage space, and coordinated inventory auditsMonitored inventory movements, including receiving, storage, and order fulfillmentCoordinated with purchasing and logistics teams for stock needs and replenishmentschedulesResponsible for Core Parts Return to Corporate HQ and UPS Freight Load (LTL) deliveriesto customers, including quality control and coordinated transfersHeavy Load Local Deliveries of up to 26,000 LBS (Chauffeur's license required due toweight)

Shreveport, Louisiana Area

-Provided carpet cleaning, vacuuming, floor care, and restroom cleaning for casino-Empty, clean all waste containers, and remove waste paper and garbage-Inventoried stock to ensure adequate supplies-Demonstrated use and maintenance of equipment