Christopher Gray Email & Phone Number

Cedar Falls, Ia

Cedar Falls, Ia

Individually supervised and lead a team of anywhere between 15-40 staff members on a daily basis.Personally developed employees, which was recorded weekly and on an as need basis. Created a program for supplemental training to ensure product quality and employee/donor safety.Implemented with management a specific section used for 1st, 2nd, and 3rd time donors.Personally met new donor yield in 2017 for the first time ever.Lead the new donor phlebotomist team and was personally responsible for new donor yieldIncluding statistical tracking, personal coaching, and addressing team concerns.Responsible for ensuring equipment meets annual, quarterly, and weekly maintenance schedule.Developed an equipment tracker for outgoing equipment needing serviced and repaired.Traveled to support and train in Des Moines, IA, Memphis, TN, Bolingbrook IL, and Waterloo, IA.. Responsible for sending out plasma samples under strict require regulatory standards and protocol.Attended weekly meetings with upper management to determine and discuss potential actions.Handled customer inquiries, complaints, payment questions.Received and reviewed testing results and engaged in the appropriate regulatory requirements.Received and reviewed supplies which included all supplies used in the company.