Christopher Gross Email & Phone Number

Hartford, Ct, Us

Promoted to Senior Product Owner to lead multiple agile teams in developing innovative digital solutions for the E&S marketplace. Focused on driving strategic initiatives and enhancing the customer experience through a streamlined, efficient quoting process for retail agents.Key Responsibilities:Lead cross-functional teams of IT Business Analysts, UX designers, and developers to execute high-impact projects aligned with business goals.Refined and expanded the product vision, driving the roadmap for feature-level initiatives and aligning them with stakeholder priorities.Developed and managed feature-level portfolio items, ensuring successful delivery from ideation through deployment.Provided leadership and coaching to junior and regular-level agile product owners, fostering a high-performing, agile-centric culture.Led the department’s transformation to a full Agile Release Train (ART), enabling more effective cross-team collaboration and continuous delivery.Key Achievements:Launched a brand new quoting platform, reducing quote generation time.Successfully scaled agile practices, improving team velocity and efficiency across multiple agile teams.

Hartford, Ct, Us

Hartford, Ct, Us

I lead a digital quoting platform agile team that's accountable for delivering large, high impact initiatives.

Hartford, Ct, Us

Provide strategic leadership and direction for digital, Enterprise-level outbound communications such as email, SMS/MMS, and Push notifications.I manage The Hartford's service email catalog across the Enterprise, ensuring the optimization and good health of the outbound digital channels such as email and SMS/MMS. I am responsible for overseeing the company's email subscription (preference) center, eSignature vendor (DocuSign), and formerly managed their Enterprise Click to Engage (Chat, Page Peek, etc.) implementations.I have led a variety of successful projects ranging from discretionary/invest projects to smaller, maintenance type efforts. Other responsibilities include project management work, analysis, budget planning, strategic planning, managing a business analyst, prioritizing work for IT, and providing thought leadership on a wide variety of digital/eBusiness initiatives.

Hartford, Ct, Us

Supported Consumer, Commercial, Billing, Life and Enterprise Operations by creating estimates, facilitating use case sessions, eliciting and documenting business and system requirements, managing project scope and customer expectations, reviewing design documents, and reviewing test plans. Major projects included:Consumer and Commercial eBill/ePolicy Gathered requirements from key stakeholders and business partners, creating requirement documents, obtaining signoffs, and creating change control documents. Supported and mentored other Business Analysts, providing guidance on project communications, test plans, project protocol. Advocated for the inclusion of Consumer Credit Card Expiration Letters and Commercial Reinstatement Notices, ultimately approved by the project team. Influenced project architect and technical leads to modify customer preference verification methodologies, resulting in reduced complexity and cost.Small Commercial Online Bill Pay Collected over $1M in owed premium and reduced payment-related call center inquiries by 12% within 30 days of implantation. Recognized with 2011 Chairman’s Award for recommending an application solution that lowered the expected cost of the project by $900K.Telephony Architecture Replacement (TAR) Updated and enhanced Interactive Voice Response (IVR) application to include over 250 unique, customized status messages significantly improving self-service capabilities for agent and insureds. Documented complex use-cases in Visio; proactively volunteered to write web service requirement for UBS team as a stretch assignment.Personal Lines Internet Billing Application (Common Login) Designed user interface, created error messages, wrote billing accept/deny payment logic, and helped design the new payment web service; tested all associated functionality.

Hartford, Ct, Us

Aires II Project in Commercial Loss Control- Delivered enhanced ability to perform and document national on-site surveys used by underwriters; application is used by approximately 200 Loss Control Consultants and is accessed via a pen-top computer.- Created 125 manual test cases for customer acceptance testing for Loss Control, resulting in approximately 100 technical fixes and enhancements to the application, vastly improving its usability.- As Test Coordinator, coached team of 25 Loss Control Consultants for customer acceptance testing; provided guidance in troubleshooting, defect validation and documentation.Fortis Annuity Integration Conversion Team- Converted approximately 150,000 from Fortis to Hartford systems, with 99.8% accuracy.- Monitored 3.5M historical transactions, 8,000 systematic withdrawal enrollments and 12,000 third-party billing items.- Created source to target mappings, translation tables, and business rule documents used by developers.- Designed all testing plans, conditions, and cases using both manual and SQL Plus created scripts; executed test cases, documented and reported results to Project Manager, and wrote PVCS Trackers for failed conditions. Retested fixes and incorporated regression testing into each phase.

Hartford, Ct, Us

- Delivered major annuity operations software application resulting in 33% decrease in unit production costs and improved quality ratio from 91% to 99%.- Provided annuity subject matter expertise and facilitated requirement meetings.- Designed user interface windows, created system edits, developed use cases, documented business rules, and presented solutions to business customers.- Trained Education Specialists on practical applications and contingency planning of project deliverables.

Education record

Education record