Christopher Grosso Email & Phone Number

Fort Lauderdale, Fl, Us

United States

In my current role, I cultivate a dedicated portfolio of Enterprise Accounts throughout the country with the intent to increase customer satisfaction, retention, and product utilization. Having worked in a virtual environment for over 7 years, I am proficient in maintaining exemplary customer engagement through creative means while balancing the importance of communicating elevated content. I am often relied upon for advising on handling customer escalations and difficult conversations and am proficient in problem resolution. I have a thirst for expanding my knowledge and developing my skillset with a "hands on" approach to learning. Even with not always being able to conduct business in-person, I have a proven track record of developing interdepartmental relationships, and maintaining client satisfaction while navigating complex issues and contract renewals through leveraging rapport with internal and external partners.

Miami/Fort Lauderdale Area

Responsible for strategically developing a high performing portfolio of B2B Accounts, largely in the healthcare sector, with focus on increasing customer loyalty and satisfaction while driving topline revenue for individual hotel stakeholders. In combination with overall portfolio performance, I have consistently exceeded revenue expectations and have been successful in strengthening B2B partnerships. An expert in "wearing many hats," in addition to my responsibilities I am often looked upon to onboard new teammates, identify process efficiencies and best practices, qualify and develop new accounts, and benchmark strategic action plans to clearly align objectives and way forward. Proven contributor to organization with proactively uncovering new business opportunities and highlighting cost-benefits to customers leading to deeper partnership and achieving a Trusted Advisor Role within many accounts.

South Florida

As Senior Sales Manager, I showcased my sales acumen with successfully creating and securing legal documents and contracts for various types of business with leveraging knowledge of working with a variety of corporate customers across many different industries. Keeping each respective hotel's business strategy and objective front of mind, I was often looked upon by peers to review business opportunities to evaluate and determine profitability and strategy alignment. My can-do attitude and creative selling technique led to securing unique business opportunities which typically required presenting compelling business cases to Senior Leadership. Most notably, I secured the largest single opportunity in the Regional Sales Office's history. Proven to be successful in business development research and having a proactive sales approach, I maintained a healthy pipeline funnel which was key to consistently exceeding sales goals and customer satisfaction scores. Frequently recognized as a top performer among leadership and peers with ultimately achieving Manager of the Year Award.

Fort Lauderdale

As a Destination Sales Executive, I was responsible for remotely leading a team of 12 Florida Sales Office Managers and various administrators through contracting, negotiating, and business strategy. With expertise in Time Management, I was able to successfully conduct over 200 in-person client meetings while remaining available for customer escalations and effectively removing barriers for direct reports. I also assisted in qualifying potential candidates to maintain adequate staffing and ensured Employee Satisfaction and Team Morale remained at an all time high. As the liaison for the resort, it was often my role to conduct Webinars to large audiences and attend tradeshows to connect with prospective customers and remote team members.

Hilton Fort Lauderdale Marina And Bahia Mar Fort Lauderdale Beach

As a complex Sales Manager, I began my journey into Sales in strategic thinking. Having to navigate difficult conversations and tough negotiations, I gained a skill set that has led to successfully surpassing both individual revenue goals as well as Meeting Planner Satisfaction Scores. Often having to manage across multiple departments to ensure core deliverables were aligned, maintaining positive relationships with key leaders throughout the organization was key.

Marriott Harbor Beach

During my time in various management roles, I led teams that ranged from 15-70 individual contributors, including up to 5 Assistant Managers at a given time. I ultimately became the Department Head for the largest volume producing operation in the location. I was solely responsible for fully qualifying and interviewing staff members and members of my management team and frequently developed team members who received promotions to elevated roles. I have a proven track record in leading my team to deliver exemplary customer service and achieved a ranking of top 5% within company for highest ranked customer service scores. Living by the mantra of "taking care of your employees so they take better care of your customers" I always placed importance on employee morale. I consistently ranked among the highest scored Managers within the department, in regards to Employee Satisfaction. I earned a 53% increase in Employee Satisfaction Scores after my first Department Head role by leading with fairness and kindness with never being afraid to "get my hands dirty." In all roles, I was solely responsible for managing budget and Profit and Loss Statements and I excelled at understanding and contributing to the overarching Business Objectives.

Bachelor'S Degree, Hospitality Administration/Management

Associate'S Degree, Business Administration And Management, General