Christopher H. Email & Phone Number

Ann Arbor, Mi

• Build, Monitor, and Maintain Infrastructure to Saas offering for Fortune 500 customers using Microsoft Azure.• Azure environment planning and design.• Cisco and Ubiquiti switching, routing, and firewalls.• Azure and Barracuda firewalls and backup appliances, physical and virtual.• Manage Backup and Recovery of databases and servers both local and cloud based.• Powershell scripting to streamline productivity.• O365, Teams/Skype, PowerAutomate/Flow, PowerBI Administration.• Document and manage software and system installs.• Upgrade hosts to redundant backup storage arrays.• VOIP systems implementation, upgrades, and management (Linux Based, Comcast and Teams).• UPS power capacity and planning.• Certificate based WiFi authentication implementation.• Company licensing and certificate management..• Internal and external DNS records management and traffic routing.

Livonia, Michigan

• Support and manage all aspects of IT operations for a $500 million company with a 1.5 million annual IT budget.• Supervise help desk providing day-to-day operational support for 1,000+ end users across 27+ sites.• Design and implement application delivery, system availability, and data continuity solutions to solve business problems.• Maintain Citrix XenApp environment for 600+ concurrent users.• Support 50+ in-house and 3rd party hosted applications.• Manage back-up and recovery solutions for 80+ virtual servers.• Document and maintain work instructions for all systems.• Administer software license records and compliance audits.• Design and implement all aspects of Active Directory including object naming standards, GPOs and security assignments.• Define, document and enforce IT policies.• Achieve IT SLAs through network monitoring and proactive system management before issues arise