Christopher Hadden Email & Phone Number

Kirkland, Washington, United States

Snohomish, Washington, United States

Everett, Wa

• Processed onboarding documentation for 40+ supervisors and technicians plus paperwork for issued equipment during the transition of the company’s acquisition• Hired, trained, and filed HR-related documents for 25 technicians over a 2-month span in order to meet Comcast headcount requirements during peak seasons • Designed more consistent schedules for crewmembers and warehouse to create profitable routes based on budget constraints, thus increasing moral at the Redmond and Seattle branches• Instituted new schedules and daily quality assurance checklists in order to constantly monitor equipment safety standards while meeting PNL requirements• Developed onboarding curriculum and trained all newly hired technicians understood best practices and guidelines for video, Internet, and voice cable installations within 5 weeks

Everett, Wa

• Tracked performance metrics such as rework and PHT of 130+ technical personnel spread throughout 4 warehouses and 6 branches, exceeding Comcast benchmarks with a 48-hour callback of 5.78% and top tNPS• Reallocated appropriate employee headcount to various locations nationwide on a monthly basis to satisfy perpetual changes in personnel requirements• Cultivated vendor relationships to fulfill headcount requirements, release workloads, and maintain supplies inventory levels needed to consistently meet customer needs • Strengthened customer relationships via persistent in-person interactions and written communications

Everett, Wa

• Built an elite technical team that handles ad hoc and emergency situations, becoming the first shop to achieve 100% on-time arrival and surpassing benchmark metrics at multiple locations statewide• Directed the technician team while collaborating with the regional energy utilities company to repair a cable installation accident involving the neighborhood gas main• Preserved customer relationships by responding to complaints and enlisting sub contractors to repair damages

Everett, Wa

• Appointed to install, assemble, repair, and test cable telecommunication systems for residential and commercial properties in Utah for 6 weeks• Provided hands-on instructions to new technicians on Comcast Digital Voice (CDV) technology

Seattle, Wa

* Teamed with owner and electrician to define resource requirements and generate cost and time estimates for a $220,000 drainage project at the Museum of Flight

Seattle, Wa

* Delegated crewmembers, tracked progress, and ensured code compliance of a $60,000 residential drainage project that took 2 weeks to complete* Directed a team of drainage specialists for a number of 2-day residential and commercial projects, establishing on-time and on-budget deliveries