Christopher Hamill Email & Phone Number

Fuquay-Varina, North Carolina, United States

As a Customer Success Manager (CSM) at Nexthink, my role revolves around driving customer success through a strategic lens. I work closely with our clients, ensuring they receive tailored strategies that align with their unique needs. By understanding their business objectives, I create roadmaps that maximize the value they derive from the Nexthink platform.Digital Employee Experience (DEX) is at the heart of my mission. I guide our customers in understanding how Nexthink enhances their IT operations, employee engagement, and overall organizational efficiency. Whether it’s optimizing application performance, ensuring seamless remote work experiences, or proactively addressing potential issues, I’m dedicated to empowering our clients to unlock the full benefits of our platform.Maintaining a proactive relationship with my customers, we navigate milestones, address challenges, and continuously optimize their experience with Nexthink. In essence, my goal is to make every interaction with our platform a positive and impactful one for our clients.

Enable BMC's Enterprise customers to succeed through the utilization of BMC's cloud service offerings.

Raleigh-Durham, North Carolina Area

I work with the Citrix ShareFile Enterprise customers to design and roll out change management, communication, and training programs to support the ongoing success and adoption of the ShareFile product. I advise Citrix ShareFile's largest enterprise customers providing thought leadership and actionable recommendations to take full advantage of the ShareFile products and resources.I measure success by understanding the customer view of success. Citrix success measurements keep the lights on, but to truly understand if you are helping a customer succeed, I need to know the drivers of success as seen through their eyes. I work with each department to define their own business value indicator and then measure against that.

Cary, Nc

Responsible for ensuring revenue and margin targets were achieved. Reported revenue performance on a weekly basis to the CEO and VP of Operations.Maintained a client portfolio worth more than $4 million at an average 62% margin.Consulted with Fortune 500 clients (decision makers including C-level executives) to understand business needs and drivers of organizational change and recommended performance improvement strategies and solutions that leveraged technologies to address these objectives.Created a partnership with Oracle to act as their Success Team for their UPK product. UPK is a rapid elearning development tool that was installed on-premise, or delivered as SaaS from our servers.Served as Subject Matter Expert during the sales process by crafting proposed solutions and delivering sales presentations.Determined the organizational structure, ecosystem, and product/implementation needs for multi-million dollar clientele. Installed and managed Moodle LMS as a SaaS service to clients that did not have the ability to host a Learning Management System. Hosted and served content for 20 clients.Hired and managed a team of 16 Instructional Designers, Developers, Trainers, and Project Managers and maintained responsibility for the development and delivery of blended learning solutions that met or exceed clients' expectations.Managed development of learner-centric solutions based on sound instructional design standards while leveraging social media and emerging technologies.Developed content for eLearning modules and delivered training virtually and on location.Developed training content for iPad including classroom materials, an iPad app used to engage participants, and trainings.Developed collateral training materials such as leader’s guides, student manuals, quick reference cards, and change management materials.Managed several world-wide training rollouts for large-scale ERP projects.

Cary, Nc

Created proposals, contracts and P&L statements, managed development teams responsible for creating eLearning, instructor-led training (ILT), virtual ILT and blended learning solutions.Developed business processes and managed budget, revenue, staffing, education, and client relationships for the group.Directed team of Instructional Designers, Graphic Developers, and Project Managers responsible for creating eLearning and Instructor Led Training. Managed numerous eLearning creation projects for top-tier clients, including the New York Stock Exchange, Citigroup, Ameriprise Financial, RiverSource, Misys, Tekelec, US Army Europe, Hoffman-La Roche, GlaxoSmithKline, Bausch & Lomb and JCPenney.Directed multiple LMS launches.

Worked with many institutions to implement change and training programs. Specialized in sales force automation training for pharmaceuticals.Clients included GlaxoSmithKline, Forest Laboratories, BMS, Novo Nordisk, Learning Tree International, General Motors, Firestone.

Raleigh-Durham, North Carolina Area

Chicago, Il

Education record

Education record