Christopher Hammond Email & Phone Number

Leeds, England, United Kingdom

• To support the creation and ongoing offering of Digital Learning within the Customer Experience Centre at Sky Betting and Gaming. I am responsible for transforming online learning to a new level. My aim is to create.
• Design and develop new engaging and innovative digital learning solutions, aligned to brand guidelines and objectives.
• Create opportunities and pushing the boundaries of new learning solutions across the digital learning portfolio.
• Updating and maintaining existing content to reflect business needs/changes.
• Consider the end user experience, ensuring that the material is engaging and accessible to all.
• Offering support to learners and stakeholders in the day to day access and management of learning platforms.

Leeds, West Yorkshire, United Kingdom

Designing & delivering compelling, stretching and blended learning solutionsSupporting induction training for new Contact Centre inducteesDeveloping training material to support the Advisor Progression programme, including product training Betting, Gaming, Fraud prevention, Responsible Gambling, Customer Due DiligenceCreating cutting edge e-learning.

Leeds, West Yorkshire, United Kingdom

Training new entrants for departments across the business including Sales and Retentions, Customer Service, Technical Support, Provisioning (Order Placement) and Business Support.Providing in life training sessions for tenured staff covering departmental/business changes to suite business needs. Affiliate trainingDesigning training material for both.

Leeds, United Kingdom

Transitional Manager for Plusnet within the Learning and Development Department is a role in which entails many responsibilities including:*Mentoring and developing new starters.*Managing multiple skill sets including Sales, Retentions, Customer Service, Provisioning & Technical Support*Delivering presentations to large groups*Setting expectations for.

Sheffield, United Kingdom

*Provided effective and professional technical/customer service*Assisted customers with technical problems relating to email, broadband and home phone*Diagnosing broadband and home phone faults*Adapting to different customers' expectations whilst constantly striving to deliver market leading customer service. *Understanding KPI's and consistently.