Christopher Hamre Email & Phone Number

Nashville, Tennessee, United States

Coordinates professional services engagements by communicating with customers and aligning with internal or external resources to execute the service agreement.Acts as a liaison between customers and service vendors, responding to questions and communicating appropriate expectations.Helps to define new professional services as needed, including identifying resources to execute the service.Presents to sales and other internal stakeholders to communicate professional services offerings, processes, and pricing.Reports internally on KPIs, OKRs and other success measures.

Nashville, Tennessee, United States

Collaborates with and coordinates direction of Workforce Development product evolution and product acquisitions with Product Leadership, Development, Marketing, Sales, Site Operations, Content Operations, Success Management, Support, and Onboarding. Works effectively with internal teams, project team members, stakeholders, and project sponsors to identify project/process requirementsCreates project plans to achieve schedule, quality, and performance baselines by defining assigned project tasks, identifying risks and delegating responsibilities.Tailors processes to meet project objectives and product requirements. Proactively suggests alternatives, questions assumptions, and ensures clarity.Recommends solutions that present a positive, customer-focused, solutions-oriented approach.Supports department standards and policies and assists in the revision of existing protocols and the creation of new protocols.Works with Product/Development Leadership to understand their strategic direction, capabilities and strategy for product rollouts as well as understands commitments, priorities, and delivery expectations.Leverages technical experience to communicate product needs to development teams; questions/challenges development and QA resources to facilitate constructive brainstorming and solution design.Builds strong business relationships across functional teams involved in releasing or supporting Workforce Development solutions and ensures smooth transitions of new products and features into production.Translates technical concepts into language easily understood by both technical and non-technical stakeholdersDevelops custom reports and dashboards for department leaders, to include key performance indicatorsEffectively communicates with the department regarding changes/updates for new product releases.Assists with training Onboarding Managers regarding onboarding processes.

Nashville, Tennessee, United States

Provides leadership, training and direction for the Workforce Development Solutions Onboarding Team. Responsible for maintaining and reporting on team KPIs, NOV, ROV, MRR and ARR for the Competency and Quality & Compliance Product Portfolios. Oversees company acquisition alignment and integration for purchased organizations whose products fall within the Competency and Quality & Compliance Product Portfolios Responsible for distributing and balancing Professional Services Request workload among the team. Responsible for developing/modifying processes and timelines to meet product implementation requirements. Works with Product Managers to improve product outcomes for clients and responsible for new product change approvals.

Nashville, Tennessee, United States

Provides leadership, training and direction for the Clinical Onboarding Solution Group Implementation Team. Responsible for distributing and balancing Professional Services Request workload among the team. Responsible for developing/modifying processes and timelines to meet product implementation requirements. Works with Product Managers to improve product outcomes for clients. Performs Onboarding Manager duties as required.

Nashville, Tennessee, United States

Provides leadership, training and direction for the Professional Services Solution Group consisting of the Onboarding Department Associate Project Managers and Onboarding Coordinator. Responsible for distributing and balancing Professional Services Request workload among the Professional Services Solution Group’s project teams. Performs Associate Project Manager duties as required.

Nashville, Tn

Responsible for managing multiple-application and specialty implementation projects for the HealthStream family of products, with specific focus on onboarding new clients.Provides leadership and direction for a dedicated project team.Develops ongoing implementation processes and training for new and updated HealthStream products.Manages high volumes of concurrently running projects to ensure timely completions within project scope and budget in accordance with the Project Management Body of Knowledge (PMBOK).

Nashville, Tn

Was responsible for building, implementing, maintaining and troubleshooting the HealthStream family of products, with specific focus on being primary lead for onboarding:• SimCenter (SimManager, SimManager Express, SimStore, SimView)• Continuing Education (CE) Center• Federated Access Management• The American Heart Association’s Resuscitation Quality Improvement (RQI) program• HCCS Acquisition and onboarding• DCI Acquisition and onboarding Developed current implementation processes and training for HealthStream products. Managed high volumes of concurrently running projects to ensure timely completions within project scope and assisted PMO in developing project plans utilizing these processes. Was a dedicated resource in assisting Simulation Product Managers, Project Managers and Business Analysts, as well as Laerdal partners and American Heart Association representatives in coordinating, implementing and troubleshooting their products. Provided implementation training, process development and coordination for/with partner corporations.

Brentwood, Tn

Provided timely tier 1 & 2 corporate and regional technical support and information security for the nation’s leading correctional health care services provider.Was responsible for maintaining and troubleshooting multiple cross-platform applications to ensure a seamless user interface across diverse infrastructure configurations. Was responsible for maintaining and troubleshooting an accurate enterprise-level active directory database daily. Provided hardware set-up, support, repair and troubleshooting on-site and remotely for 11,000 personnel in over 400 regional locations.

Nashville, Tn

Provided corporate identity, print, web and multi-media graphic design on a contracted basis.

Nashville, Tn

Fort Hood, Tx

Supervised the collection, review, compilation and presentation of test data for numerous USAOTC and Department of Defense contracted systems. Was responsible for organizing and conducting classroom and practical training on numerous USAOTC and Department of Defense digital communications, network and software systems for up to a fifty-person class per session. Developed, installed and maintained numerous on-site and remote secured networks and networked databases.

Abroad

Trained and led a six-man Special Operations reconnaissance team in numerous clandestine training and combat missions across the globe. Collected, analyzed and disseminated crucial intelligence information for an 800 member organization. Developed, installed and maintained numerous secured digital communications networks in extremely remote and hostile global regions. Developed and implemented training guidance, schedules and standard operating procedures for multi-departmental, multi-service, joint task force and multi-national combat and Special Operations units.

Associate Of Science (A.S.), Information Technology

Network Administration Certification, Network And System Administration/Administrator

Service Technician Certification, Computer And Information Sciences And Support Services