Christopher Haney Email & Phone Number

Field inbound/outbound calls related to both federal and private student loan consolidation and origination, probing potential/existing customers to identify what type of loans they want or already have and helping the customer determine what type of product best suits their needs, explaining the programs, ensuring the customer understands, qualifying the customer and managing the account through the funding process. Manage escalated support line for both retail branch personal bankers and telesales education loan consultants, answering their questions regarding federal policies and company guidelines and mollifying upset customers in order to retain business. Act as a liaison between telesales associates and senior management encouraging “ground up” innovation, UAT software prior to company wide application roll out in order to identify and correct potential problems, promote company culture, develop and present instruction aimed at increasing productivity and profitability.

Secured financing for customers in regards to new home purchases and refinanced existing mortgages. Located new prospects; contacted and closed provided leads while maintaining relationships with previous customers; networked with other industry professionals in order to establish new sources of business.

Assess strengths and weaknesses of individuals in my sales team, working with them to improve their performance and achieve company sales objectives. Initiate effective sales and marketing tactics to improve floor traffic and store profitability. Manage inventory, scheduling and loss prevention. Coordinate with other stores in the district to ensure smooth operations.

Infantry Marine, required a high level of initiative, discipline and flexibility. Made certain I and my team maintained the high standards set forth by the Marine Corps. Honorably discharged.