Christopher Hardeman Email & Phone Number

United States

System Administrator / Jack of all Trades

Greater Seattle Area

T-MOBILESnoqualmie, WA | Solutions Architect | November 2017 – PresentWith over 98 million customers, one of the largest mobile networks providing voice and data coverage nationwide. Supporting team member training and development initiatives, successes and responsibilities revolve around: • Administering and testing rollouts for T-Mobile's Moodle based Learning Management System (LMS) application. • Project managing Cornerstone Course development; overseeing testing and deployment. • Developing reports to extract usable information from raw data sheets in Excel. • Creating custom SharePoint, Confluence and Jira web portals using various web technologies • Building PowerApps that access SharePoint Lists for data storage. • Successful development and execution of a process designed reduced the training teams’ communications inbox from a full-time 3-person task to a half time single person’s task while also reducing our average response times from 3 days to under 24 hours.

Childersburg, Al

ELLUCIANChildersburg, AL | System Administrator | August 2014 – November 2017An international and leading provider of software and services designed for higher education, working with more than 2,500 institutions in over 50 countries, optimizing operations impacting over 18 million students through its suite of Student Information Systems. Managing front-end web administration and product development for the Central Alabama Community College I: • Administered AD, LMS, ERP, O365, DHCP & DNS systems. • Performed PC refresh and WDS and SCCM maintenance. • Serviced Red Hat Linux Servers housing the Oracle database for the Banner system. • Virtualized servers using VMware, ESXi and V-Sphere. • Maintained and repaired the legacy IBM AS/400 system as needed. • Specified server requirements for LMS, License Administration, Chemistry Simulation and IT Ticketing. • Assisted with management of hardware purchases and oversight of a $250,000 annual budget. • Developed systems to simplify instructor review processes. • Led and developed Systems Administration team and implemented ITIL training initiatives. • Maintained full operational responsibility for entire information technology department across all 4 sites including approximately 2000 faculty, students and staff during a 6-month hiring crisis.

Birmingham, Alabama Area

As a TSS with Ellucian, I have been responsible for supporting Central Alabama Community College in the Talladega and Coosa county areas, installing networking upgrades, providing user support, handling purchasing and deployment of new systems, improving ADA compliance, managing Active Directory, Google Apps, computer deployment and assessing and providing new technology solutions to problems ranging from online teaching to document workflow.My primary responsibility is resolving support cases, and in this, of the 1,500+ cases that have arisen in the last year I handled over 1,000 personally out of a group of 3 full time local personnel and 10+ remote support personnel, with a 4.9+ star review average on my work.My secondary duty is to be the be all end all front line support for every issue that the two campuses I directly support experience. In this area I have ranged from network design and implementation with Fiber lines to virtualization of servers with VMWare to managing NAS connections on AD.I have also provided consistent and timely web design and management for the colleges website, and provided direct support for the online learning management systems of the college.

Birmingham, Alabama Area

ST VINCENT’S HOSPITALBirmingham, AL | Dell IS Service Technician | October 2011 – August 2014A private 409 bed acute care hospital offering a suite of specialty practice areas including oncology, orthopedics, neurology and surgical services. With general responsibility for the maintenance and repair of PC Hardware and software in an agile ITIL environment on a 24/7/365 rotation with a flawless and stellar service record, primary duties included: • Performing manual O365 deployment to PCs and mobile systems. • Supporting the Kronos time-keeping web application. • Leading a team of 10 technicians for multiple 1000 plus PC refresh cycles and for a 6 month, 6,000PC inventory project spanning 44 locations across 3 counties. • Providing superior levels of service performance and customer service excellence.As a Dell IS Service Technician for St. Vincents I have been responsible for handling themaintenance and repair of desktop and laptop computer systems in a HIPPA compliantenterprise hospital system. My experience and skills in both PC maintenance and in face to facecustomer service has been repeatedly lauded, and I have been noted as the only tech in thesystem to have had a flawless service report from my end users over the course of a year, withno negative escalations.I was also appointed as the local leader of a six month nationwide inventory process where Ioversaw three other technicians as we inventoried information technology assets across 44locations in the state. This was completed between April and November of 2012.

Birmingham, Alabama Area

BOMBAY OIL AND FOODBirmingham, AL | Systems Analyst / Technician | January 2004 – October 2011With overall responsibility for the implementation and maintenance of Point of Sale and networked PCs across three counties and four locations I: • Performed ongoing preventative maintenance on current systems. • Identified and engineered PC based processes creating and streamlining online ordering and COB Accounting resulting in savings of over $10,000 in employee time and resources. • Deployed PC / POS systems and networking. • Handled ticket queue single-handedly in a 24/7 on call position for over 2 years.As a Systems Analyst for Bombay Oil and Food I was responsible for the implementation andmaintenance of Point of Sale and networked PCs across three counties and four locations.In this position I identified several key areas of business that could be automated with PCs (processing online order, handling COB accounting, pushing fuel and food orders), savingthe company $10,000+ in employee time expenses over the course of four years.I also handled field services single-handedly in a 24/7 on call position for a period of two years,without once missing an appointment or receiving a negative escalation.

Bachelor Of Science (Bs), Information Technology

Associate Of Arts And Sciences (Aas), Computer Science, Cum Laude

Activities and Societies: Jeff State Singer, Phi Theta Kappa