Christopher Hardeman Email & Phone Number

United States

As part of the leadership team, I am responsible for driving operational improvement and change management initiatives across the enterprise. Primary responsibility for the successful implementation of Payer Compass suite of products with our client partners. Provide day-to-day support for Production Support and Implementation teams, including structured sessions for coaching and feedback, career management, organizational design with a focus on strong collaboration with internal and external teams.Key resource in planning and supporting alignment, engagement and integration initiatives and development of infrastructure and repeatable processes while providing leadership of specific development priorities.Partner with executive leadership to develop and meet company goals while suppling expertise and guidance on operations projects. Meet with Customers and Vendors to consistently improve relations and ensure alignment of deliverables and expectations.

Frisco, Texas

Orchestrate human resources mergers and acquisitions; strategize and coordinate activities of cross-functional teams tasked with the successful integration of full-scope revenue cycle and client specific spot solutions; oversee seamless execution of operational changes and ensure cohesive communication amongst key internal teams; worked on 30+ projects; onboarding 4,100+ team members.Preside over creation, coordination and implementation of change management, communication and transition project plans in support of Conifer’s transitional onboarding processes; act as key advisor in process and weigh in as needed to address any aspects of change which may not be executed as anticipated.Convey transition milestones to internal and external stakeholders, managing expectations and corresponding clearly and regularly; confer with client HR, client ops, internal sales and client delivery teams, operations leaders from all levels, including supervisors to C-Suite.Exemplify Conifer’s culture and values; initiate early adoption of tenets by transitioning team members; communicate values and culture effectively and proactively; values include unity, service integrity and respect.

Organized and piloted revenue cycle assessment and solution development activities for prospective client engagements and implementations; involved with all large client integrations. Arranged and presented assessment outcomes, deliverables to operational and executive leadership teams, leveraging strategic planning to offer informed business recommendations. Contributed to strategic planning meetings to determine the best solution model for each engagement, presenting data and recommendations clearly and cohesively.Managed projects through supervising implementation issues and resolutions; directed the overall project success through successful team collaboration, monitoring progress, and communicating with stakeholders to identify solutions to potential roadblocks.

Plano, Texas

Captained client engagement activities, addressed disputes and identified solutions promptly; ensured on time delivery of stated goals; for pre-integration there was a weekly check-in with clients and client integration teams; for post integration, check-in was ad/hoc or monthly. Interfaced with groups internally to guarantee timely product release and implementations; recognized discrepancies with timeline and current status and identified solutions to stay on track. Monitored technical due diligence and established client specific integration methodologies for RemitDATA suite of products into channel partner products, including collection and management of requirements from all stakeholders across multiple partners. Introduced and headed weekly meetings with channel partner's technical and project management resources; warranted that processes were successfully integrated to sustain an excellent customer experience.

Managed Plano and Raleigh Product Operations Technical Staff. Responsible for oversight of data processing for the revenue cycle management segment of MedAssets including Contract Manager, CarePricer, Rapid Reserves, Receivables Manager, Denials Manager, My Mentor, Cost Manager and a host of other cross- company applications (300+ clients).Participated in strategic planning sessions related to product development, expansion and releases. Coordinated projects to address system deficiencies, upgrades and updates. Primary liaison between the Development, Sales, Marketing, Operational and Support teams to ensure internal and external needs were met. Oversaw monthly database maintenance and updates as facility requirements changed and coordinated research with internal departments to address client concerns. Instrumental member of the team integrating the operational teams and applications of acquired companies.Researched and analyzed coding anomalies producing unexpected repricing results; conferred with internal\external clients to discuss potential system enhancements and facilitate implementation of coding\system enhancements.Selected as a member to and a graduate of the inaugural Leadership Academy class – a partnership between MedAssets and the University of Texas - Dallas providing MBA level instruction and practical real world education.

Worked directly with clients' C-Suite and Senior Business Office staff to ensure customer satisfaction, researched and gathered data pertinent to facility implementations, and facilitated on-site training sessions for all clients. Relied upon by Executive Management to leverage past experiences and judgment to effectively grow and provide guidance to Jr. Account Managers, accomplish goals, and communicate status of deliverables throughout the implementation process. As an escalation point for internal and external clients, I triaged all reported coding anomalies producing unexpected repricing results and coordinated research with internal departments to address client issues.

Worked directly with clients' C-Level and Senior Business Office staff to ensure customer satisfaction, assist in gathering data pertinent to facility implementations and facilitate on-site training sessions for Tenet facilities.Provided direction, leadership and training to Account Representatives. Provided initial triage of all reported coding anomalies producing unexpected repricing results and coordinated research with internal departments to address client issues.

Assisted in gathering data pertinent to facility implementationsCoordinated research with internal departments to address client issuesInsured daily/monthly reports were prepared and accurate Facilitated on-site training sessions

Led research for non-compliant personnel utilizing Worker's Compensation databaseOrganized and facilitated Fire Extinguisher Safety SeminarsWrote 1995 September - December Monthly Supervisor Safety Talk newsletters - statewide distributionDesigned Safety Posters - statewide distribution Revised MSDS Catalog - statewide distribution