Analyst for the HR/payroll and Financial Systems.

- Responsible for the API Healthcare Time and Attendance System for a 4,500 employee organization- Maintained employee API system access and supervisor, timecard and scheduling responsibilities- Supported the Payroll pay process within API- Supported electronic timecard processing- Created as needed additional payment processes per union and nonunion agreements- Analyzed and correct system payment issues- Primary contact with API Healthcare when dealing with software issues, discrepancies and data issues and reporting same- Responsible for payroll check print issues including working with Standard Register -the check processing software- Large project participation including multi department meetings defining pay policy and system requirements for 3 new facilities with 350 total employees - Created test plans for end user testing and instructions for implementation for new users- Responsible for creating each unique facility pay policies definitions for access, shift and weekend differentials and weekly overtime within the API System - Worked with the MediTech system created cost centers, jobs, positions, earnings codes etc.

We help companies collect their slow paying and delinquent accounts by charging a flat fee as opposed to a paying a high percentage to a contingency collection agency or an attorney. We help our clients protect their profits by offering this type of service. Transworld Systems Inc is the industry leader in the collections business and averages a 56% recovery rate which is tops in the collections world.

Supervised 11 Data Entry and 3 Data Base Analysts. - Scheduled data base tasks to meet the client's time frames - Performed Data Base Analyst responsibilities which included; Importing Excel data into Microsoft Access creating multiple Access tables. Merged tables using Microsoft Enterprise Manager into existing SQL tables. Created custom reports using Microsoft Access exporting results into Excel.

- Supervised 11 Data Entry and 3 Data Base Analysts. - Scheduled data base tasks to meet the client’s time frames - Performed Data Base Analyst responsibilities which included; Importing Excel data into Microsoft Access creating multiple Access tables. Merged tables using Microsoft Enterprise Manager into existing SQL tables. Created custom reports using Microsoft Access exporting results into Excel

- Provided technical phone and web based support for several products including General Ledger, Payables Ledger (Accounts Payable), Accounts Receivable, Fixed Assets, Project Accounting, Query/400 and the AM2000 system platform. All products run on the IBM Iseries (AS400) and via the Web - Provided in depth QA product testing - Provided complete documentation creation and edits for customer guides - Taught product technical classes to customers - Strong communication skills - I work well with others; I thrive in a team environment - Strong problem solving shills- Provided RPGIV code corrections for customers and development - Created downloadable fixes for the customer base for all Financial Management products. - Coordinated project to install all new releases on the Support IBM Iseries - Tools used include DBU, DFU, Query, SQL, Iseries Debug and RPGIV - Cognos Impromptu Certified training and Support - Created internal training project to mentored and train new employees - Created internal installation project to ensure the integrity of Support Environment with new and old releases. - Exposed to the Microsoft Windows Server environment, TCP-IP and network security with the web based versions of the Financial Products - Used Microsoft PowerPoint for formal presentations - Used Microsoft Excel and Word for day to day work responsibilities - Created (PowerPoint) and presented 2 technical sessions at each of 6 World User Conferences (S2KWorld and InfiniumWorld)

Created code fixes and enhancements for General Ledger release 12.3 and Payables Ledger release 12.0.02. Included was the rewriting of Budget Processing Maintenance and the Budget Proof and the Proof and Posting process for General Ledger

Provided technical phone and web based support for several products including General Ledger, Payables Ledger (Accounts Payable), Accounts Receivable, Fixed Assets, Project Accounting, Query/400 and the AM2000 system platform. All products run on the IBM Iseries (AS400) and via the Web - Provided in depth QA product testing - Provided complete documentation creation and edits for customer guides- Taught product technical classes to customers - Strong communication skills- I work well with others; I thrive in a team environment- Strong problem solving shills- Provided RPGIV code corrections for customers and development - Created downloadable fixes for the customer base for all Financial Management products. - Coordinated project to install all new releases on the Support IBM Iseries - Tools used include DBU, DFU, Query, SQL, Iseries Debug and RPGIV - Cognos Impromptu Certified training and Support - Created internal training project to mentored and train new employees - Created internal installation project to ensure the integrity of Support Environment with new and old releases. - Exposed to the Microsoft Windows Server environment, TCP-IP and network security with the web based versions of the Financial Products- Used Microsoft PowerPoint for formal presentations - Used Microsoft Excel and Word for day to day work responsibilities- Created (PowerPoint) and presented 2 technical sessions at each of 6 World User Conferences (S2KWorld and InfiniumWorld) RPG programming work with Software Development Department; Created code fixes and enhancements for General Ledger release 12.3 and Payables Ledger release 12.0.02. Included was the rewriting of Budget Processing Maintenance and the Budget Proof and the Proof and Posting process for General Ledger

Helped with the rewriting of the Project Accounting release 12.0

- Eight direct reports. Co-managed department of 16 employees - Coordinated the hiring of Support Representatives - Gave annual salary reviews - Gave quarterly performance reviews - Customer escalation point for software issues - Participated in developing Support internal and external polices - Provided technical support to customers

Eight direct reports. Co-managed department of 16 employees - Coordinated the hiring of Support Representatives - Gave annual salary reviews - Gave quarterly performance reviews - Customer escalation point for software issues - Participated in developing Support internal and external polices - Provided technical support to customers

Provided technical phone support for products including Purchase Management, Inventory Management, General Ledger, Payable Ledger, Accounts Receivable, Query/400 and the system Platform AM2000. - All products run on the IBM Series (AS400) - Provided in depth QA product testing - Provided complete documentation creation and edits for customer guides- Taught application technical classes - RPG Code Corrections - Created project and coordinated 'mini chunk' sessions including filming for internal training - Install testing for all Financial Management new releases. - Used Microsoft PowerPoint for formal presentations - Used Microsoft Excel and Word for day to day work responsibilities- Coordinated and install upgrades of all regional training AS400's for the Financial Products. - Coordinated internal training classes - Mentored and trained new hires. - Member of the Support Satisfaction Survey team to create improvements within Support - Tools used include DBU, DFU, Query, SQL, AS400 Debug and RPG - Member of the Support interview team

- Provided technical phone support for products including Purchase Management, Inventory Management, General Ledger, Payable Ledger, Accounts Receivable, Query/400 and the system Platform AM2000. - All products run on the IBM Series (AS400) - Provided in depth QA product testing - Provided complete documentation creation and edits for customer guides- Taught application technical classes - RPG Code Corrections - Created project and coordinated ‘mini chunk’ sessions including filming for internal training - Install testing for all Financial Management new releases. - Used Microsoft PowerPoint for formal presentations - Used Microsoft Excel and Word for day to day work responsibilities- Coordinated and install upgrades of all regional training AS400’s for the Financial Products. - Coordinated internal training classes - Mentored and trained new hires. - Member of the Support Satisfaction Survey team to create improvements within Support - Tools used include DBU, DFU, Query, SQL, AS400 Debug and RPG - Member of the Support interview team

Onsite Implementation of Customers of the Purchasing and Inventory Products- Taught application customer classes both at the customer sites and Software 2000 training locations - Provided in depth QA product testing - Provided complete documentation creation and edits for customer guides - Provided application user support for Purchase Management and Inventory Management, Journal Processor and Accounts Payable integration- Coordinated project to create training classes- Created Documentation- Created product designs for the Purchasing product

- Onsite Implementation of Customers of the Purchasing and Inventory Products- Taught application customer classes both at the customer sites and Software 2000 training locations - Provided in depth QA product testing - Provided complete documentation creation and edits for customer guides - Provided application user support for Purchase Management and Inventory Management, Journal Processor and Accounts Payable integration- Coordinated project to create training classes- Created Documentation- Created product designs for the Purchasing product