With a focus on corporate expense planning and staffing models, I help the business ensure sound budgeting to make accurate decisions on hiring and headcount as well as forecast models for demand within the Transformation Management Office. I am also in charge of data transformation and migration for claims operational metrics. • Implemented the transition of workflow data into a relational database complete with modeling and analytics that were previously not possible due to… Show more With a focus on corporate expense planning and staffing models, I help the business ensure sound budgeting to make accurate decisions on hiring and headcount as well as forecast models for demand within the Transformation Management Office. I am also in charge of data transformation and migration for claims operational metrics. • Implemented the transition of workflow data into a relational database complete with modeling and analytics that were previously not possible due to constraints of the source system. This widget methodology is used to further the focus on proper staffing and expense management.• I act as a technology and subject matter expert on our team as the company transitions towards more robust metrics capabilities while focusing on enterprise projects outside of our team.• Routinely meet with Managers, VPs, and SVPs, across the organization to identify gaps in their processes and or address efficiency within their team.• Provide expert knowledge and project planning for compliance and regulatory inquiries. Show less

Coordinates between IT and the Business to determine the needs and infrastructure necessary to provide insightful and informed business decisions. Compares Business Intelligence vendors and develops project plans for implementation of new or existing framework. Develops system and informational structures that promote clarity and efficiency using data driven architectures. • Implemented Tableau, PowerBI, and SAP Predictive Analytics as well as created modeling structures and metadata… Show more Coordinates between IT and the Business to determine the needs and infrastructure necessary to provide insightful and informed business decisions. Compares Business Intelligence vendors and develops project plans for implementation of new or existing framework. Develops system and informational structures that promote clarity and efficiency using data driven architectures. • Implemented Tableau, PowerBI, and SAP Predictive Analytics as well as created modeling structures and metadata layers to provide governed and more end user friendly data.• Worked as a key asset in moving from an on prem relational database system to Microsoft Azure which saves the company money on maintenance contracts and upgrades. Rearchitected schemas, security, and data retention standards within the cloud footprint.• Updated SAP Business Objects platform and supporting tools to provide additional user functionality as well as cloud functionality.• Architected data for business objectives such as natural gas work order forecasting, solar farm efficiency models, cash flow forecasting, and smart meter analytics. Show less

Performs creation of objects, maintenance, backups, tuning, querying, and security access on a Teradata relational database system. Digests data from various regions of the company across multiple database platforms using ETL practices. Administers, supervises, and designs all business objects data and access to provide a stable and secure enterprise wide BI platform. • Provided data modeling concepts and worked with the business to store needed data into the Teradata RDBMS for… Show more Performs creation of objects, maintenance, backups, tuning, querying, and security access on a Teradata relational database system. Digests data from various regions of the company across multiple database platforms using ETL practices. Administers, supervises, and designs all business objects data and access to provide a stable and secure enterprise wide BI platform. • Provided data modeling concepts and worked with the business to store needed data into the Teradata RDBMS for historical reporting and advanced analytics using SAP Business Objects Data Services as an ETL tool. • Created star schema and third normal form databases to support internal reporting and data capture on vendor supplied software to save the company money on external resources.• Created project plans and worked directly with SAP representatives to upgrade and resolve cases on the Business Objects platform including configuring and maintaining all supporting servers. • Aligned closely with the business to develop data captivation strategies and models for analytics on revenue, credit offerings, payments, service orders, call center metrics, and other subject areas critical to the company operating efficiently. Show less

Actively develops system change requests and performs streamlined project prioritizations in coordination with business customers and IT. Manages projects between IT and Business Systems and processes. Provides analytics to meet operational and strategic goals. Facilitates continuous improvement and innovation to business systems that enhance internal processes and external customer facing experiences.• Using analytics, improved call center efficiency by data mining multiple cross… Show more Actively develops system change requests and performs streamlined project prioritizations in coordination with business customers and IT. Manages projects between IT and Business Systems and processes. Provides analytics to meet operational and strategic goals. Facilitates continuous improvement and innovation to business systems that enhance internal processes and external customer facing experiences.• Using analytics, improved call center efficiency by data mining multiple cross platform data sets, building models, and presenting information via an interactive dashboard to help identify high volume callers and root causes.• Provided proof of concept/feasibility study for implementing a more aggressive Budget Billing plan that would benefit the customer with equal payments while also generating additional revenue.• Managed cross functional teams with CIS and GIS systems to implement a field mobility efficiency system. This analytics effort improved route timeliness and work order prioritization performed by field agents. Show less

Team Integration/Systems Control - Remain the cornerstone for control processes at our South Carolina facility. Coordinate with team members customs clearance activities in an efficient and cost effective manner. Developed tools used in all United States DHL Global Forwarding offices for day to day production activities to enhance timeliness and profitability.Technical Knowledge - Developing and implementing of service performance score-carding, contract management, contact… Show more Team Integration/Systems Control - Remain the cornerstone for control processes at our South Carolina facility. Coordinate with team members customs clearance activities in an efficient and cost effective manner. Developed tools used in all United States DHL Global Forwarding offices for day to day production activities to enhance timeliness and profitability.Technical Knowledge - Developing and implementing of service performance score-carding, contract management, contact information and supplier of quarterly business reviews through thorough knowledge of statistics, logistics, and economic growth. DMAIC (Six Sigma) ideology. Account Management - Maintain global and local databases while utilizing that information to deliver decisive reports to upper management in order to steer the customs brokerage process. Analyze complex business problems and present solutions to management. Project Growth - Continuous improvement advisor with First Choice initiatives, LEAN practices, & projects related to improving cycle times, productivity, and quality of services provided to end users and/or customers.Supervisory Skills- Implement and train on policies, procedures and service standards for customs clearance operations. Responsible for meeting key performance indicators targets of employees in a production environment. Show less

Financial Advising - Propose insurance and investment products most suitable to the applicant's needs and ability to pay. Service the insurance and investment needs of all owners of policies issued or offered by Prudential Financial.Prospect for Clients- Solicit new customers through approved techniques and methods. Sell new insurance and investment products.Technical Skills - Conform to and abide by the procedures, rules and requirements of Prudential Financial by obtaining… Show more Financial Advising - Propose insurance and investment products most suitable to the applicant's needs and ability to pay. Service the insurance and investment needs of all owners of policies issued or offered by Prudential Financial.Prospect for Clients- Solicit new customers through approved techniques and methods. Sell new insurance and investment products.Technical Skills - Conform to and abide by the procedures, rules and requirements of Prudential Financial by obtaining the proper licensing and skills including: South Carolina State Life and Health license, FINRA series 6 license, FINRA series 66 license. Show less

Credit Analysis - developed and analyzed credit information and prepared complete loan packages independently with all encompassing documents, including projections, then made appropriate recommendations.Database Maintenance - Maintained financial portfolios for large corporations including research for potential and existing customers, and accounting documentation.Professional Transference - Worked with cross-functional teams making regular presentations and preparing documents… Show more Credit Analysis - developed and analyzed credit information and prepared complete loan packages independently with all encompassing documents, including projections, then made appropriate recommendations.Database Maintenance - Maintained financial portfolios for large corporations including research for potential and existing customers, and accounting documentation.Professional Transference - Worked with cross-functional teams making regular presentations and preparing documents to loan committee management. Show less