Christopher Hatton Email & Phone Number

London, England, Gb

Southend-On-Sea, Gb

London, England, United Kingdom

London, England, United Kingdom

During my time in Tyl by NatWest acquiring my responsibilities involved the maintenance and review of merchants credit and transactional activity for merchants at on boarding and in life. My responsibilities ranged from credit reviews, PEP & Sanction screening, management of business initiated merchant exits and chargeback scheme adherence.

London, United Kingdom

During this role my responsibility was for delivering solutions across our product portfolio. Work is prioritised and aligned to strategic objectives before delivering using strong executional capabilities. During my time in this role I have delivered a new Business Banking credit card to market managing everything from the technical system requirements, financial, marketing and distribution channels. The product successfully launched in September 2018. Following this I worked on solutions that are focused on evolving existing cards products to ensure the features and benefits are market leading and customer focused. The final year of this role I was involved in the product development of a an Open Banking payment alternative product aimed at our Commercial banking customers. I contributed to delivering the first PISP proposition that utilised API’s to connect consumers to their mobile banking app. My key role in this delivery was developing and maintaining an operating model working with internal stakeholders and third party supplier to embed the most efficient model.

London, United Kingdom

Responsibilities involved the management of the risk profile for the Digital Services, Digital & Customer Experience and Product Operation & Delivery teams within Commercial & Private Banking. My job required the management of risk via an Operational Risk Handbook, Risk Appetite Statements and Risk & Control Assessments all tracked via monthly risk forums.I was responsible for ensuring that the Digital Business’ strategy to deliver best in class and seamless solutions to customers is done both safely and securely. To do this I developed a sound knowledge of risk awareness for technology stability and resilience, cyber security and external regulations along with an understanding of conduct risk throughout the customer journey.During my time in this role I spent 12 months in the Risk & Control Assessment team delivering Assessments to the Digital and Non Personal Product teams. I facilitated nine assessments to help the business achieve its targets.

Southend On Sea, Birmingham & Manchester

Manage the risk profile for Reconciliation & Investigations UK incorporating sites in Manchester Birmingham and Southend on sea through adherence to the Bank's Policy framework. This included the proactive management of accepted and addressing risks in line with the operational risk framework. Provided first line of defence assurance by conducting themed reviews within the operational areas and feeding back the results to the Centre Managers and supporting the creation and delivery of robust action plans. Facilitated internal and external reviews including Delloittes, Price Waterhouse Cooper and Compliance & Regulatory Assurance. Maintained robust risk governance frameworks by hosting monthly local risk boards with papers, terms of reference and attending senior manager's boards to present the position across the UK.Devoted time on a key objective to educate the business in risk to ensure that the business I was supporting took responsibility and understood the importance of risk, validated by a far improved position in the risk profile for 2014.

Southend On Sea, United Kingdom

Running the Reconciliation & Investigation department in Southend on sea consisting of c50 staff including line management of 4 managers. During this time I facilitated internal and external risk reviews, aided a LEAN assessment and delivered on key financial challenges. Maintained vigilance on the existing change program ensuring the correct levels of due diligence is performed successfully delivering industry implementations such as SEPA, IAS whilst aiding the Williams & Glynn migration for Reconciliation'sCreated and implemented management information providing the local team and Head of the business with daily positions and forecasting. Maintained key stakeholder engagement with Card Operations and the Retail Banking network attending boards to present key developments and risks.

Southend On Sea, United Kingdom

Management of teams ranging from six staff up to 22 across Complaint Management, Visa Debit Card Processing and Reconciliations & Investigation. Key responsibilities and achievements: • Management of teams using strong leadership and performance enhancing skills• Managing and sustaining key stakeholder relationships attending monthly meetings presenting on the position of the accounts.• Introduced workflow and resource/capacity planners that enabled me to distribute work effectively whilst going through the LEAN transformation.• Active involvement in the banks recovery from the mainframe incident from July 2012. I acted as a liaison point between Reconciliation's and Ulster bank to provide the position and recovery actions.• Creation and implementation of workflow tools focused on assigning work to individuals and providing forecasting.• Adherence to strict Financial Conduct Authority (FCA) timescales for complaint handlingImplemented the first roll out of the Cross Divisional Complaint Handling (CDCH) process with a 100% pass rate during the assessments.

Southend On Sea, United Kingdom

Responsible for the delivery of Scheme (Mastercard and Visa) related training across a department with 150 members of staff covering back office processing and Telephony environments. Creation of customised training material and structured training sessions with clearly outlined objectives. Maintained strong relationships with MasterCard and Visa to organise and facilitate onsite training sessions for up to 40 people.Organised annual training plans focused on delivering against the operations objectives but maintaining flexible when industry change was implemented. Delivery of the Visa Debit card roll out in 2009 supporting Technology with the remodelling of the internal systems and testing. Roll out of the PSR implementation in 2009 and creation of the training material in line with proposed regulations.

Southend On Sea, United Kingdom

Various Operational roles accross Telephony and Back Office within Credit Cards. Duties involved Scheme (MasterCard/Visa) knowledge liaising with customers both written and verbally.