Christopher Hawks Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

Phoenix, Arizona, United States

• Executed development plan to strengthen USAA's operational riskmanagement program and internal controls
• Enforced alignment of project strategy with business objectives andmade modifications to promote efficient project completion withinTechRisk
• Developed effective training plans for onboarding employees for ourteam.
• Facilitated agile framework – sprint planning, backlog grooming, dailyscrums, sprint reviews and sprint retrospectives.

• Implemented improvement initiatives and developed compliancetesting programs to monitor and identify gaps in new and existingpractices.
• Managed banking and corporate data, by collecting, storing, andanalyzing it to help clients make better decisions
• Created various Excel documents to assist with pulling metrics dataand presenting them to give a concise understanding of best placementfor needed resources.
• Create pivot tables and use VLOOKUP to modify spreadsheets toachieve analytical goals.
• Created pivot tables and charts using worksheet data and externalresources, modified pivot tables, sorted items, and group data, and refreshed and formatted pivot tables

Phoenix, Arizona

• Monitored and created control reporting to track performance ofsystem and process integrity, vendors, internal workflows and SLAs inunder 24 hours
• Engaged end users and answered questions via email, phone, websitelive chat and in forums
• Monitored over 50 shared servers, VPS machines, and Dedicated forclients
• Managed service Professional that gave IT Consultant advice to over500 client environments

North Phoenix

• Setting up computer workstations, including peripheraldevices for over 20 businesses
• Patched software and installed new versions to eliminate securityproblems and protect data for clients
• Removed malware, ransomware and other threats from laptops anddesktop systems.
• Planned and launched large-scale events that boosted employeeparticipation by 90%.
• Oversaw manage services needs for 200-employee operation across 5locations.

Scottsdale, Arizona

• Evaluated technical knowledge and skills of each candidate againstclient requirements such has Java, Python,C++, javascript, and Ruby onrails
• Developed a strategic plan for communicating, recruiting, admitting andorientating new students into a boot camp style learning environmentwhere you can learn to become a Web Developer or Data Scientistcommunications.
• Coordinated implementation of people-related services, policies, andprograms through departmental staff

Phoenix, Arizona, United States

Monitoring and maintaining computer systems and networks, specifically IOS and Android devices. I'll also assist computer users with setup, maintenance, troubleshooting and problems customers have with their computers. will often provide over phone support or remotely.Demonstrated professionalism and courtesy with customers while working to resolve.

Communication, Communication, General

Associate Of Arts - Aa, Communication, Journalism, And Related Programs

Activities and Societies: Member of "The Voice" Newspaper, Track and Field team

Diploma

Activities and Societies: Basketball team and Track & Field team