Christopher Heard Email and Phone Number

• Set up new Barnardo's store.• Responsible for team of three other store associates and volunteers.• Responsible for financial aspects of role, including cashing up and ensuring KPIs are met.• Store regularly meets or exceeds targets.• In one week, store income was nearly double target income and third out of over 700 Barnardo's stores nationwide.• Organised events to raise awareness of new store opening, generating over £40 in donations for new store from passers-by.

Place items on shelves in supermarketCustomer service: represent organisation to customers by assisting them with any queries they may have

• Translated business presentations from Spanish to English to help Chilean artisanal businesses expand into the US market. Demonstrated attention to detail by accurately using appropriate terminology.• Answered clients’ phone calls and emails in Spanish, demonstrating customer service ability.• Worked with other members of staff to revise emails composed in English and translations from Spanish, correcting spelling, punctuation and grammar.

Attend Residents' Association meetings. Main roles included producing an agenda, maintaining an attendance register and producing minutes for meetings.Also deputised for Residents' Association President when requiredOrganised four events (Ikea trip, casino night, games night, city tour) during difficult circumstances of Pandemic. All events were well-attended.Organised parkrun brunch to encourage residents to take part in Parkruns on Saturdays