Christopher Hedger Email & Phone Number

Phoenix, Arizona, United States

• Proactively monitor/troubleshoot interstate justice and public safety networks • Support client onboarding/connectivity, equipment installation/troubleshooting/decommission, cloud solutions, network/application troubleshooting, message tracing, and change/project management• Support employees with onboarding, training, desktop support, VPN/Remote connectivity• Operational support including semimonthly network cutover, data center management (CRAC and battery/generator backup), network/physical security, content management/documentation

Scottsdale, Az

• Operate, monitor and maintain all partitions on the iSeries, and NT Server farm• Maintain an accurate record of computer performance, malfunctions, reruns, and other difficulties as dictated by operations procedures• Monitor file transmissions between all vendors• Monitors report transmissions from iSeries and Open Systems to end-user• Proactively monitor service level performance of hardware, software, and network infrastructure• Complete all job logs and report logs to ensure all production executions are successfully processed• Provide 1st level troubleshooting to all platforms as reported by Technical Support

Phoenix, Arizona Area

Cloud-based marketing software that powers customer acquisition by automating media processes, improving data quality, integrating systems and measuring ROI.• Worked with management to develop VBA scripts for performance tracking • Correlated business needs with Service Desk and Development • Assisted management with training and setting performance metrics• Provided support using remote connectivity software

Global business process outsourcing company that focuses on customer management,business-process, and database marketing solutions• Provided technical support to customers via phone• Sold various electronic devices based on the evaluated needs of the customer• Assisted with training new employees