Christopher Hedger Email & Phone Number

Phoenix, Arizona, United States

• Proactively monitor/troubleshoot interstate justice and public safety networks
• Support client onboarding/connectivity, equipment installation/troubleshooting/decommission, cloud solutions, network/application troubleshooting, message tracing, and change/project management
• Support employees with onboarding, training, desktop support, VPN/Remote connectivity
• Operational support including semimonthly network cutover, data center management (CRAC and battery/generator backup), network/physical security, content management/documentation

Scottsdale, AZ

• Operate, monitor and maintain all partitions on the iSeries, and NT Server farm
• Maintain an accurate record of computer performance, malfunctions, reruns, and other difficulties as dictated by operations procedures
• Monitor file transmissions between all vendors
• Monitors report transmissions from iSeries and Open Systems to end-user
• Proactively monitor service level performance of hardware, software, and network infrastructure
• Complete all job logs and report logs to ensure all production executions are successfully processed

Phoenix, Arizona Area

• Cloud-based marketing software that powers customer acquisition by automating media processes, improving data quality, integrating systems and measuring ROI.
• Worked with management to develop VBA scripts for performance tracking
• Correlated business needs with Service Desk and Development
• Assisted management with training and setting performance metrics
• Provided support using remote connectivity software

• Global business process outsourcing company that focuses on customer management,business-process, and database marketing solutions
• Provided technical support to customers via phone
• Sold various electronic devices based on the evaluated needs of the customer
• Assisted with training new employees