Christopher Heffner Email & Phone Number

Lebanon, IN, US

Indiana, United States

Same as Sr. Support position, but added responsibilities assisting management monitor arrival of contacts and resource allocations to ensure coverage, and working with management on special projects. Also act as manager when they are out, joining meetings in their stead to speak for our department.

Indianapolis, Indiana Area

Responsible for providing advanced technical support to customers via phone, chat and email, and handling escalated tickets from Tier I using SalesForce.

Christchurch, New Zealand

As the resident Night Manager I helped check in guests, answer reservation inquires via phone and email, set the weekly schedule for wwoofers (people that were working for accommodation).

Indianapolis, Indiana Area

Provided inbound technical support for Pearson Higher Education products, including CD’s, course management websites, companion websites, and companion programs. Became a specialist for “General” support that handled companion websites and CD’s that did not fall into other categories. In 2010 I was made the primary support agent for Pearson Technology.

Fishers, IN

Worked on Verizon DSL Technical support project. Was promoted a Tier 3 technician by March 2005. In that role I provided support for our tier 2 technicians while they were on call, assisted the operations desk in maintaining the call floor, and ran the Training Bay assisting new agents with there first week on the phones. Was promoted to supervisor in.

Crawfordsville, IN

PTA in pressroom packing bundles, piling loads, changing plates. Also filled in as pressroom utility driving a hoist, pulling and wrapping loads, Shooting and bending plates.

Indianapolis, Indiana Area

Submitted taxes to the IRS thru an electronic system. Troubleshot any computer problems before calling corporate tech-support. Entered payroll data and printed paychecks. Assisted the marketing director with documents, including coupons and flyers, and paper billing.

Indianapolis, Indiana Area

Worked for MSN as Technical Support Engineer doing Level 1 tech support trouble shooting inbound calls. Worked with Dial up Networking, Outlook, Outlook Express, Reinstalling Windows Components, Modem Initialization Strings, and other trouble shooting tools.

Whitestown, IN

Ran Arizona screen printer, did occasional color matching, some artwork adjustment using Corel Draw or Corel Photo paint. Printed mostly decals for semi-trailers, other prints included racecar decals and banners for banquets.

Certificate In Network Administration, Network And System Administration/Administrator

Was originally double majoring in Business Administration and Professional Accounting. Was recruited into the first group for the Network.

High School

Activities and Societies: Future Problem Solvers, Computer Club, Stage Crew