Christopher Hill Email & Phone Number

California, United States

Pleasanton, California, United States

- Championed and shaped a Full-Service team of 6 department managers and 65 hourly associates across 214 rooms and 7,500 sqft of event space- Sourced and negotiated in conjunction with legal a $6 million 10+ year restaurant and event space lease- Executed the hotel’s $8 million+ budgeting and forecasting process in addition to regular reporting and presenting of hotel’s metrics to above property leadership and ownership- 2023 Flow Through award nominee – Successfully flowed 110% of 2023 revenue gains YoY- Coordinated hotel efforts in partnership with ownership and GC on executing $7 million+ major hotel renovation- Focused the hotel team members to improve hotel GSS ITR YoY by 9.4 points during the hotel renovation- Advanced collaborative partnership with Sales, Digital and Revenue Mgmt teams to analyze market segmentation strategies and maximize total hotel revenue during highly dynamic and extremely volatile market conditions- Represented hotel’s interests on Visit Tri-Valley BID Board – Treasure- Successfully transitioned hotel ownership/management in March 2021 with a strong emphasis on employee engagement and systems conversions- 2021 achieved a 113.1 RevPAR Index and GOP of $1.6 million while shifting the business mix to longer term stays and reconnecting with corporate clients to understand their permanent return to office work / travel expectations- During the COVID experience was able to rapidly adjust hotel operations and increase hotel’s market position by achieving a 2020 RevPAR RGI of 20.5% and limit GOP losses, maintaining a positive 2020 GOP $1.6 million

Pleasanton, California, United States

Sacramento, California, United States

- Directed and aligned a Full-Service team of 6 department managers and 35 hourly associates across 100 rooms- Managed F&B operations across Gateway Restaurant and lounge and 14,000 sqft of event space- Coordinated efforts of ownership, design firm, contractor, and hotel operations to execute $1 million+ renovation of hotel exterior, hotel rooms, public space, and event space- Assessed and reorganized hotel’s labor model to increase hotel profit through removal of contract labor expense- Directed the partnership with 2nd Wave Marketing, eCommerce, and Revenue Management teams to analyze market segmentation strategies and maximize total hotel revenue focusing on LOS and Package opportunities- Executed hotel’s $4.8 million budgeting and forecasting process in addition to regular reporting and presenting of hotel’s metrics to above property leadership and ownership

Danville, California, United States

- Directed, planed, and coordinated floor merchandising to drive sales and increase YoY department revenue by 5.6%- Led, developed, and coached 35 team members towards understating and execution of Costco’s culture and core values: inclusion, integrity, and open-door communication- Reorganized the warehouse D&D program to streamline the process and produce more precise accounting - Championed and managed the warehouse food donation program to the local food bank- Managed merchandising of seasonal items to drive member traffic and increase top line sales- Coordinated with regional buying team to adjust inventory based off forecast and ensure in-stock on hot items

Los Angeles, California, United States

- Inspired and supported a Full-Service team of 6 department managers and 85 hourly associates across 278 rooms- Directed F&B operations for restaurant, lounge and 8,000 sqft of conference space for both corporate/social events - Awarded Highest EBITDA in the company for 2016, achieving 115% of budgeted EBITDA - $6.6 million- Drove and Increased 2015 NOI 15.3%, 2016 NOI 20.3%, 2015 RevPAR RGI 4.6%, and 2016 RevPAR RGI 7.1%- Motivated/led Sales staff with emphasis on lead generation while focusing on market trends and YoY ADR increases - Reorganized Group Sales booking process to better collaborate across Revenue Management and Sales teams with heavy emphasis on displacement evaluation- Responsible for annual budget creation and implementation, P&L analysis, capital improvement strategy- Regularly generated and presented financials/strategy reports to corporate leadership- Managed social media relations in order to encourage positive guest reviews and repair relations as needed- Increased below-acceptable overall Medallia service scores to positive YoY trend and 4% over regional average- Represented hotel’s interests on Gateway to LA BID board- Administered Human Resources and Risk policies, procedures, and systems implementation- Regional Peer Mentor: AR/AP Systems, Profit & Loss/Budget analysis, HR, and conducted peer Mini Audits- M.O.P. Regional Expert – Lead the regional rollout of our Mobile Operations Platform maintenance and room management software where I developed systems/best practices to efficiently train peer managers/support staff

South San Francisco, California, United States

- Led and directed a team of 4 department managers and 45 hourly associates across 171 rooms- Responsible for annual budget creation and implementation, P&L analysis, capital improvement strategy- Regularly developed and presented financials/strategy reports to corporate leadership- Successfully Managed $1+ million interior renovation in 2011- Outpaced region and company hotels by 5+ points for HERE FOR ME results on Employee Survey- Managed to 100% customer satisfaction guarantee; eliminated issues through problem-solving- Managed sales efforts through: Front Desk lead generation, sales blitzes, Regional Account Managers, National Sales Managers- Administered Human Resources and Risk Management policies, procedures, and systems implementation to maintain California law compliance- Regional Peer Mentor: AR/AP Systems, Profit & Loss/Budget analysis, HR systems implementation & conducted peer Mini Audits- Certified Property Turnover Specialist- Represented hotel’s interests on SMCCVB, Board Member, 2013 – 2015

Costa Mesa, California, United States

- Assisted the General Manager with all aspects of daily hotel operations- Led and directed a team of 2 department managers and 35 hourly associates across 151 rooms- Assisted in the planning and implementation of financial and service goals- Managed all staff departments, coordinated training of employees to company standards

La Palma, California, United States

Education record

Education record