• Provide world-class customer service: promptly greet customers, respond to and handle customer concerns quickly, effectively and courteously• Drive sales and customer loyalty by creating complete, lasting customer solutions. Demonstrate unique interest in every customer. • Ensure the use of Solution Selling techniques to align customer needs with GameStop products.• Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.• Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and respond effectively to feedback. • Recruit, hire, assess, develop, and retain people committed to outstanding customer service.• Provide timely, appropriate and regular feedback to all store associates concerning performance, conduct performance coaching discussions as appropriate. • Using the Empowered Leadership Model, lead store associates in meeting sales, profit and shrink goals.• Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.• Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first.• Maintains and regulates inventory. • Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.• Manages and reports shrink and loss goals. • Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals• Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem

• Provide world-class customer service: promptly greet customers, respond to and handle customer concerns quickly, effectively and courteously• Responsible for effectively assisting shift manager and store manager with continuous improvement of staffing. • Responsible for counting inventory and determining loss risks and reporting them via appropriate channels. • Assisted in the mentoring and development of staff as appropriate. • Assisted in verifying sales and determining if any up-sale was needed. • Verified personal monetary counts on a shift basis. • Provided feedback to all levels of personnel on a continual basis. • Provided corrective actions when needed.