Christopher Ho Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

-Collaborated with the development team to build and manage ITSM ticketing system, automated workflow processes, scripted report generation, and integrated internal database API through companywide Salesforce to ServiceNow migration.-Performed QA and debugging assistance for development team members and senior developers.-Involved in designing and managing the migration process from managing update sets to testing and UAT and finally pushing to the Production instance.-Contributed to and maintained QA and workflow Knowledge articles for documentation.-Enhanced business rules, client scripts, system policies, and other core configuration tasks.

San Francisco Bay Area

-Collaborated with cross-functional teams in Agile development framework to design, develop, and test custom workflows and triggers to reduce manual data entry and improve user experience.-Managed integration and maintenance of third party Salesforce Applications like Zapier and Distribution Engine for data API retrieval and triage management respectively.-Wrote and maintained documentation for workflow processes and applications.-Performed after hours on-call support for Salesforce and other key software outages.-Experienced in deployment through git-based version control tools like Blue Canvas

San Francisco Bay Area

-Architected and implemented a Field Service management system to meet clients unique business needs including capturing work order details, and defining work initiation, completion, and sign-off processes.-Developed streamlined and scalable processes encapsulating the implementation workflow from sales handoff to customer signoff, removing manual Excel coordination and email correspondence workflows.-Developed mobile application solutions for field engineer onsite implementation processes.-Wrote and maintained extensive documentation for all Field Service Lightning applications and processes for coordination and field engineer teams.-My implementation and automation saved the company 500 hours a week of dispatcher time and over $100,000 of implementation cost by implementing in house. Also eliminated months long implementation backlog, and reduced delivery and implementation timeline from weeks to days.

San Francisco Bay Area

-Proposed and implemented new website and mobile alternative using Weebly website design tool.-Designed contact form submission system and added multilingual functionality to website.-Managed aesthetic design as well as overall layout to optimize ease of use for intended clientele.-http://www.ljlawoffices.com/ (different pages for desktop/mobile)

San Francisco Bay Area

-Developed a Sales and Operations Dashboard in Excel for executives to easily visualize key business data. Presented final project to supply chain organization colleagues.-Identified data sources, aggregated the data and developed source reports for the dashboard. Documented dashboard architecture and data sources for future use and maintainability.