Christopher Hoff Email & Phone Number

New York, New York, Us

Operating executive responsible for standing up and running an org with the singular focus of enabling a best in class experience and service model for Oscars providers. Notable responsibilities include:- Leading 50+ headcount org focused on defining and executing oscars long term experience strategy- Evolving E2E service model to enable specialized and frictionless interactions for our members and providers- Identifying and executing strategies to improve MLR through tech & operations enhancements- Establishing provider success function to enable dedicated support for Oscars most strategic providers- Partnering with tech to identify product/AI enabled efficiencies and differentiators

Boston, Massachusetts, Us

Founding team member of Harvard iLab developed and venture backed, behavioral health tech startup, establishing a bi-directional referral hub between telehealth companies, provider organizations, and interventional psychiatry clinics- Lead go to market efforts, including the segmentation, sourcing, contracting, and onboarding of initial telehealth and interventional psychiatry customer base- Designed pricing model, product workflows, and tech strategy to establish integrated patient eligibility and referral platform- Supported fund-raising efforts, leading to pre seed financing from notable investors in turbulent environment

Boston, Ma, Us

Built global procurement operations function, developing enterprise-wide systems and protocols to centrally manage $1B in spend across 12k vendors to achieve EBITDA positive margin targets in environment void of budgets- Gained buy in from CEO to purchase and implement Coupa P2P software, enabling transparency and oversight to global purchasing- Established Procurement Excellence function, including the deployment of a centralized and distributed team focused on monitoring and optimizing spend efforts across the company and individual departments- Built and distributed department level budgets, enabling spend transparency and management at a P&L level

Boston, Ma, Us

Rebuilt, ran, and optimized $50m logistics network, overseeing 1k trucks a day across US & Canada, improving on time performance by ~25% and reducing run rate cost by ~$10m- Led Network RFP to reset carrier network from 17 to 9 carriers, renegotiate rates, optimize route design, and set performance SLA’s - reducing annualized costs by 20%- Rebuilt centralized operating model, including the design and staffing of the core team, build out of centralized performance management processes, and development of the cross functional working model between LTL team and partner organizations (e.g. Legal, Procurement, Product, Finance, Field Ops, etc.)- Established workflows and policies across Wayfair delivery network (300+ facilities) to ensure on time efficiency and legal compliance

Old Saybrook Center, Connecticut, Us

Led turnaround of ~$100M, industry leading, Private Equity backed behavioral healthcare services company- Worked directly with board to identify and execute near term cost controls saving ~$650K per month, leading firm to profitability in 60 days- Built roadmap to drive field efficiencies improving revenue and accounts receivable leveraging EMR data- Lead and coordinated top down replacement of finance & accounting departments- Introduced operating best practices and data driven approach to improve EBITDA margin and scalability

Boston, Massachusetts, Us

Designed and quarterbacked Market Success center of excellence, enabling regional GM’s to identify revenue opportunities within their market, and to develop upselling and sourcing strategies in alignment with quarterly growth targets

Boston, Massachusetts, Us

Designed, led, and scaled growth oriented operating pillar for Google Ventures/Andreessen Horowitz backed HealthTech startup, supporting 200% YOY Growth - joined as employee ~20- Designed and executed expedited and centralized new market launch processes, doubling companies in year operational footprint by successfully launching the following markets: California, Florida, Ohio, Texas, North Carolina, Georgia- Led health system on-boarding and change management efforts to support risk-based population goals, care management workflows, and network density targets- Served as operations/growth liaison to sell streamlined operations process to close prospective clients during contracting process

Woonsocket, Ri, Us

Defined digital business and product strategy for executive team leading integration of~$10B Omnicare acquisition- Identified and quantified revenue and cost saving opportunities from existing business capabilities and net new opportunities- Supported integration strategy including: roadmap development, fundraising, and org re-design- Developed industry disrupting digital products focused on post-acute care admissions and caregiver support

Woonsocket, Ri, Us

Designed, executed, and marketed digital cost transparency product enabling ~90M Caremark PBM patients to price compare prescriptions- Delivered >80% growth to baseline KPIs (Product received a national Digital Health Award)- Developed preliminary business case facilitating resource allocation and Blue Chip status- Lead team of 20+ developers, UX Staff, and product support personal

Woonsocket, Ri, Us

Managed strategy, analysis, and execution of projects aimed to optimize retail pharmacy staffing across $3.2B labor force- Conducted data/workflow driven field studies to identify supply/demand imbalances across chain pharmacies- Supported national rollout of final solution across 7200 retail pharmacies and 50+ regions- Lead ad hoc analyses for executive team to align pharmacy operating budgets with corporate goals

Boston, Ma, Us

Provided strategic guidance for multiple state government implementations of Affordable Care Act provisions, including: Health Insurance Exchanges, infrastructure design for Accountable Care Organizations, etc