Christopher Hollins Email and Phone Number

Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality.Managed the department engaged in inspection and testing activities to ensure high productivity and high technical integrity.Performed internal audits.Developed and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products.Coordinate objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.Create, document and implement inspection criteria and procedures.Interpret quality control philosophy to key personnel within company.Maintain an active role on internal continuous improvement teams.Design, develop and implement quality control training programs.Provide, and oversee, inspection activity for products throughout the production cycle.Interact with vendors and procurement to ensure quality of all purchased parts.Addressing non-conformities from previous internal and external audits.Conducting a management review of the quality system.Following-up on and closing pending preventive and corrective action requests.Ensuring that organizational systems and training is in place.Ensuring that documentation and design controls are appropriate for organization.Administering document control and configuration management system.Overseeing established calibration and testing programs.Assisting the management team and providing QA support as necessary.Provide all employees with necessary tools, proper training and corrective direction.Report food safety and quality problems to personnel with authority to initiate action.

Develop and implement the Food Safety ProgramWork with 3rd. party auditors and apply their suggestions/recommendations to the food safety program (if applicable).Train and instruct management to understand the culture of the food safety program.Ensure paper trail program is started and maintained properlyImplement all aspects of recall program with Operation and Buying DepartmentDevelop and lead a team with a member from each department to ensure total understanding of the food safety program.Work with Facilities Supervisor to maintain a maintenance program scheduleWork with Q.A. to develop a Quality Control ProgramManage and lead all food safety programs Monitor and improve food safety systems and standards at the site to meet or exceed regulatory requirements.Support standardization of food safety fundamentals for common systems in conjunction with peers across all departments.Support maintenance of standards and processing parameters to reduce riskPromote and support engagement of operations, quality and management teams as needed Manage internal food safety related deviations and incident analysis to promote a proactive approach to food safety. Support the customer complaint team in food safety complaint root cause analysis Promote continuous improvement by using root cause analysis and preventive action planning within the food safety program. Provide direction to the site to meet SQF requirements and institutionalize them. Participation and /or facilitation as identified in customer, regulatory and 3rd party audits Ensure that Food Safety Program, documentation and policies are being maintained and improved as needed through audit program Manage, lead, develop and implement new food safety initiatives. Collaborate with peers across all departments as needed.Ensure all aspects of the Q.A. dept.

Regular inspection of inbound ocean containers for proper stacking methods and damaged product. • Liaison between ocean freight forwarder and China factory on any complications with ocean containers. • Filed monetary claims and Corrective Action Reports against Freight Forwarder for noncompliance issues (I.e. wet boxes, damaged containers, etc.) • Filed Corrective and Preventive Action Reports with China manufacturing facility for non compliance and hazardous methods. • Inventory Control by proper pallet and quantity movements using WEMS systems • Regular Inspections of Outbound Product for proper item to label and condition. • Oversaw outbound shipments via UPS and FedEx shipping • Prepared and installed Safety rules and regulations for all employees to abide by. • Prepared monthly and quarterly training sessions for all employees. • Monthly updates on OSHA's rules and regulations • Record keeping of OSHA 300, 300A, and 301 logs and incident reports. • Trained warehouse personnel on proper usage of forklift vehicles throughout warehouse to prevent injury or death. • Trained warehouse personnel on proper lifting techniques to prevent injury. Accomplishments All personnel where effectively trained on OSHA's rules and regulations as well as company policies and were properly notified of any changes made. Claims against freight forwarder were handled in a urgent but effective manner. Skills Used OSHA rules & regulations research Microsoft Excel Microsoft PowerPoint Microsoft Word WEMS (Warehouse Operating System) Microsoft Outlook

Directly supervised a team of 2 to 20 employees in the warehouse. • Train employees; plan, assign, and direct work assignments; appraise performance, reward, and discipline employees; address complaints and resolve problems. • Plan, project, and coordinate all inbound loads. • Facilitate 'blind' Receiving. • Support Safety/Food Quality Manager to ensure audit readiness. • Observe Receiving operation, identify opportunities to increase efficiencies. • Work with Purchasing to ensure PO's are correct; communicate shortages, determine which products should be rejected, act as liaison between Receiving and Purchasing. • Use and knowledge of the AS400, MS Excel, MS Word, MS Powerpoint and MS Outlook Email.