Christopher Horne Email & Phone Number

Washington Dc-Baltimore Area

Operations - Individual Certification Programs

Washington Dc-Baltimore Area

Operations

Washington, District Of Columbia

Washington D.C. Metro Area

• Pulling financial and other relevant data from invoices to generate charts and pivot tables, sorting and filtering data, and creating summary tabs to analyze and draw comparisons between data sets • Searching and pulling information from electronic databases• Provided voice over narration for training video • Reformatting share drives to predetermined folder maps• Customer Service/Admin work such as processing payments, auditing member profiles, answering and directing phone calls and inquiries, cold calling

Alexandria, Virginia

Aided with the installation and implementation of Salesforce.com—top industry standard database for sorting and analyzing metrics—and Spring CM as the main organizational process system and document manager, respectively, for the organizationWorked with the Senior Vice President to overhaul and reorganize the company-wide electronic file data system Drafted an extensive report on intergenerational integration and interaction within the workplace, especially in regard to the advent of the Millennial generation; Presented report to CEO, Senior VP, and other senior leaders of the organization Assisted in the development of a robust onboarding process for new employees, including enhancing new employee checklists for AP and new hires and helping to craft a step-by-step procedure for acclimating new employees to the organization Worked with AP team to engage in and fulfill client needs by conducting intensive research of relevant health-related rules and policies, providing thorough summaries and recommendations, and participating in client calls/meetings

Washington D.C. Metro Area

Assisted with external stakeholder engagement with diverse consumer advocacy groups, such as Faith-based, Latino, African American and Youth constituenciesAssisted with project to explain Medicare law to faith organizations and coach them on enrollment of constituentsCompiled Partnership engagement activities and analyzed metrics using Salesforce to assist strategy planning of campaigns; Tracked success rate and scope of outreach events and seminars conducted, including events and activities of client partners, to capture reach and conduct national gap analysisDrafted outreach toolkit memo for K-12 Education stakeholders rolled out in nationwide letter from senior leadership Additional duties include coordinating informational Webinars, crafting fact sheets, developing newsletters, research analysis and telecommunication Conducted target background research to vet partner organizations with which the agency would publicly collaborateDeveloped working knowledge of health policy concerning the Affordable Care Act (ACA), Health Insurance Marketplace and Coverage-to-Care health insurance literacy education and outreach

Maryland

Member of Mount Saint Mary's Residence Life staffMaintained order in dorm lobby by directing visitors and residentsChecked IDs for safety needs and concernsProvided help to students in need such as visitor registration, assistance to intoxicated residents, management and direction in case of emergency or power outageWorked closely with Resident Assistants in safety and security matters

Master'S Degree, Organizational Management

Bachelor Of Arts (B.A.), Communication, General

Activities and Societies: Residence Life Staff Desk Assistant, Global Leaders Alliance, Public Relations Manager, Lambda Pi Eta, Dean's List