Christopher Howell Email & Phone Number

Chapel Hill, NC, US

• Develop a comprehensive year-long enablement roadmap, outlining strategic development of individual contributor roles, creating tailored content, and optimizing delivery methods to enhance team performance and.
• Conducted a needs analysis for content development, resulting in ~50 new training initiatives that enhanced pipeline generation, maximized product knowledge, and contributed to a 10% increase in sales.
• Develop clear and measurable learning objectives for newly created courses, facilitating targeted and goal-oriented training.
• Implemented an efficient work stream process, streamlining operations and reducing stakeholder workload by 5%, improving productivity and cross-functional collaboration.
• Demonstrate expert knowledge of LMS software such as Seismic, leveraging this expertise to create specialized training courses and documentation.
• Design and deliver training courses and documents for the entire company, ensuring consistency and high-quality training across all departments.

• Proactively research over 1,000 camera networks to ensure optimal operational efficiency.
• Consistently in the top 5% for response times, cases resolved, and phone calls answered.
• Respond to over 30 daily customer inquiries regarding complex issues and provide troubleshooting resolutions resulting in 10% increase in customer satisfaction.
• Expeditiously responded to over 100 internal stakeholder requests that has instilled an overall increased of confidence within the customer experience team.
• Liaise with enterprise, law enforcement, and HOA customers providing over 100 hours of software training.
• Review, create, and implement over 50 work order requests for geographical planning and implementation of hardware deployments.

Carolina Beach, North Carolina, United States

• Responded to customer complaints in an expedited manner, exceeding the department's expectations.
• Attended 10 customer engagement events with over 1,000 customers at each event, fostering stronger customer experience relationships.
• Managed several thousands of dollars in assets with no loss.

Raleigh, North Carolina, United States

• Investigated and resolved over 7,000 customer complaints including fraud, violent crime, workplace violence, cybercrimes, and assaults.
• Managed 10 direct reports and compiled detailed performance review reports.
• Responded to over 10,000 crisis situations and lead as the point of contact for a majority of them.
• Developed 15 workplace initiatives resulting in a 15% decrease in workplace incidents.
• Collaborated on several companywide committees that fostered cross-departmental collaboration.
• Attended over 2,000 hours of training including diversity, customer service, and asset management with a 100% pass rate.

Greenville, North Carolina, United States

• Reviewed and investigated over 1000 allegations of workplace violence, sexual harassment, and EEO complaints.
• Managed 16 direct reports to include over 100 hours of presented training and performance reviews.
• Responsible for the administrative function of a 610 residential facility including an $8,000 budget.

Master'S Degree, Educational Leadership And Administration, General

Bachelor'S Degree, Communication