Christopher Huang Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Penang, Malaysia

Kuala Lumpur, Malaysia

- Assist the General Manager in his day to day operations- Assign duties to HOD’s and observes performance to ensure adherence to hotel policies and establishes operating procedures- Researching and reviewing guest feedback and using this to inform quality processes and decisions- Reviewing best practice internally and externally to support the provision of on-going recommendations to improve guest experience. Sharing and communicating findings with key people across the organization- Maintains accurate records including cash flow sheet, guest floor limit, AR ageing reports, direct billing, etc.- Adheres to all hotel and brand standard operating procedures- Ensure full compliance to hotel operating controls, SOPs, policies, procedures and service standards- Conducts daily, weekly and monthly property walk about- Monitor maintenance progress and FF&E (Furniture, Furnishing & Equipment) conditions and provide status report to GM- Performs audit on rooms and other operating areas- Corporate client handling and take part in new client acquisition along with the sales team whenever required- Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and improve operational performance- Manage all operational procedures, grow revenue and to improve service and quality- Project business opportunities in order to increase revenue- Coordinate with the heads of departments to implement departmental strategies and action plans which are in alignment with the hotel and wider organizational strategy- Manage colleagues, facilities, sales and costs, to ensure maximum departmental profit is achieved and control operating and merchandising costs- Ensure regular on job training is conducted within each department- Manage, coach and develop a high performing team that meets agreed objectives, and which delivers best practice results, added value and continuous improvements

Kuala Lumpur, Malaysia

- Overall in charge of Sales & Marketing Department- Developing Sales & Marketing Department SOP and P&P in accordance to brand standards- Responsible for setting up Sales and Marketing Department and recruitment of pre-opening Sales Team- Responsible for creating brand awareness to the general public- Managing of Critical Path and ensure the flow of work is consistent- Works with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment- Maintain and promote a team work environment with effective and clear communication among co-workers- Ensure hotel meets or exceeds budgeted goals.- Assists with the development and implementation of promotions, both internal and external- Creating a focus on attracting new business- Recommends monthly room nights’ target goals for sales team members- Participates in sales calls with members of sales team to acquire new business and/or close on business.- Responsible for the training of sales managers and staff- Develops and implements strategic marketing plans and sales plans and forecasts to achieve corporate objective for products and services- Setting of KPI for all Sales & Events team- Develops and manages sales operating budget as well as analyses and controls expenditures of team to conform to budgetary requirements- Preparing of sales action plans, marketing plans, market segment distributions & tactical for all market segments- Establishes and maintains relationships with industry influencers and key strategic partners- Plans and oversees advertising and promotion activities including print, online, electronic media and direct mail

Malacca, Malaysia

- Overall in-charge for Sales & Marketing Department which comprises of 17 team members (Sales, Events, Revenue, Reservations & Marketing Communications)- Develops and implement SOP in order to ensure smooth process flow and in accordance to auditing procedures- Develops and implements strategic marketing plans and sales plans and forecasts to achieve corporate objective for products and services- Setting of KPI for all Sales & Events team- Develops and manages sales operating budget as well as analyses and controls expenditures of team to conform to budgetary requirements- Preparing of sales action plans, marketing plans, market segment distributions & tactical for all market segments- Establishes and maintains relationships with industry influencers and key strategic partners- Works with Sales Team to ensure understanding of sales strategy and effective implementation of the strategy for each segment- Ensure hotel meets or exceeds budgeted goals by implementing tactical, sales action plans, marketing plans- Participates In sales calls with sales team to acquire new business and/or close on business- Executes and supports the operational aspects of business booked such as generating proposals, writing of contracts, customer correspondence, etc.- Represents company at industry association meetings, exhibitions, industry events to promote the brand and hotels- Meet with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals- Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance- Educate and train sales team that is responsible for developing new accounts, maintain existing accounts, and implementing sales strategies. Ensure staff is properly trains and has the tools and equipment to carry out job duties- Plans and oversees advertising and promotion activities including print, online, electronic media and direct mail

Kuala Lumpur

- Establishes sales objectives and develop annual sales quotas for regions and territories; projecting expected sales volume and revenue from various segments- Develops and manages sales operating budget as well as analyses and controls expenditures of team to conform to budgetary requirements- Develops and recommends account positioning and respective account pricing strategy to produce the highest possible long-term market share- Establishes and maintains relationships with industry influencers and key strategic partners- Monitors competitor products, sales and marketing activities- Oversees team of sales leaders and conducts performance evaluation to develop and control sales leader- Direct market development activity and coordinates sales distribution by establishing sales territories,quotas and goals- Represents company at industry association meetings, exhibitions, industry events to promote the brand and hotels- Meet with key clients,assisting sales representative with maintaining relationships and negotiating and closing deals- Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion- Reviews and analyses sales performances against programs, quotes and plans to determine effectiveness- Achieve targeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan and financial plans- Manage day to day sales activities, plan and assign work, and establish performance and development goals for team members- Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance- Educate and train sales team that is responsible for developing new accounts, maintain existing accounts, and implementing sales strategies. Ensure staff is properly trains and has the tools and equipment to carry out job duties

Penang

- Temporary stand in as department head during the absence of Senior Sales Manager- Responsible for an efficient network by soliciting for new business opportunities by introducing Tune Hotel’s hotel chain which also includes managing portfolio of existing clienteles in the Northern Region of Malaysia. This includes Travel Agencies, Corporate Companies, Airlines, Government Organization/Agencies, Wholesalers and ad-hoc groups- Regular and constant sales call on a weekly basis- Preparation and submission of Weekly and Monthly Sales Report on a timely manner- Working closely with Hotel Managers, Operation Staffs and Operation Manager – Northern Region to maximize revenue opportunities and ensure that all hotel sales activities are followed up closely- To combine customer’s satisfaction and sales aspects, t carry out on site hotel inspections and show rounds when required- Establishes and maintains relationships with industry influencers and key strategic partners- Monitors competitor products, sales and marketing activities- Making every effort to maximize both present and long term sales gross profit- Meet with key clients with maintaining relationships and negotiating and closing deals- Responsible for the cross selling Tune Hotels within Malaysia to existing and/or new accounts- Provide feedback on market updates and happenings on area of coverage

Penang

- Responsible for the sales of hotel rooms and function spaces- Maintains good rapport with clients from corporate & travel industry- Carries out daily sales calls to respective corporate companies- In charge of travel agents from Hong Kong, China & Taiwan- Liaises with local travel agents and providing rooms for respective tourgroups as and when needed- To work closely with respective departments in ensuring that allstandards and requirements are met- To provide assistance to the team and maintain a close and good workingrelationship

Penang, Malaysia

- Responsible for the sales of hotel rooms and function spaces- Maintains good rapport with clients from corporate & travel industry- Carries out daily sales calls to respective corporate companies- In charge of travel agents from Hong Kong, China & Taiwan- Liaises with local travel agents and providing rooms for respective tourgroups as and when needed- To work closely with respective departments in ensuring that allstandards and requirements are met- To provide assistance to the team and maintain a close and good workingrelationship

Penang, Malaysia

- Liaise with guest from pre-event, during event and post event- Ensuring all follow ups are done and responding to guest inquiries- Being pro-active towards guests and able to provide feedback andsuggestions to clients- Handles M.I.C.E & Social Events, ensuring guest needs and requirementsare met- In charge of weddings and ensuring all arrangements are set and wellcommunicated- Be present during the event and be the key contact person for organizers- To work closely with respective departments to ensure the smooth flowof the event- Liaises with local travel agents and providing rooms for respective tourgroups as and when needed

Penang, Malaysia

- Liaise with guest from pre-event, during event and post event- Ensuring all follow ups are done and responding to guest inquiries- Being pro-active towards guests and able to provide feedback andsuggestions to clients- Handles M.I.C.E & Social Events, ensuring guest needs and requirementsare met- In charge of weddings and ensuring all arrangements are set and wellcommunicated- Be present during the event and be the key contact person for organizers- To work closely with respective departments to ensure the smooth flowof the event- Liaises with local travel agents and providing rooms for respective tourgroups as and when needed

Bachelor'S Degree, Diploma In Mass Communication

Activities and Societies: 1) College Football Team (College Goalkeeper / Club Secretary)

High School

Activities and Societies: 1) Board of Prefects 2) Junior Achiever Young Enterprise Program (Marketing Director) 3) Football (Class.