Responsible for managing a portfolio of multinational clients, ensuring that contractual and operational reporting requirements are met, enhancing reporting where possible to improve Client to Capita relationships. In charge of providing clients with a service that continually delivers significant value and meets their needs.• Provided continuous accurate and relevant feedback to company Directors and Senior Management.• Obtained a detailed understanding of client’s internal processes and workflow to enable better service delivery and enhanced client relationships.• Managed a team of 8 Senior Business Intelligence Analysts; delivering Client and Operational business reporting and insight. • Created effective meeting agendas in order to capture appropriate client information, needs, and concerns. • Identify training requirements within Data Team and arranging training in line with personnel development and organisation requirements.• Acted as an interface between business units, development and support teams whilst establishing strong relationships around the internal organisation.• Represented clients internally and coordinated with other functions to implement client systems, complete projects, and address ongoing service needs. • Built relationships with global partners across multiple countries and business units• Provided clients with a high level of customer service, to include prompt and open communication.• Ensured that proper procedures and practices are in place so that maximum efficiency is achieved.• Conducted due diligence and provided target recommendations on contractual SLA’s for re-contracts and new BID’s.• Enhanced current client reporting to assist in achieving key risk/reward measures. • Scheduled projects, maintained regular project status reports for clients and management.• Performed periodic data audits to ensure integrity and reporting consistencies.• Provided resource submissions for all new acquisitions.

• Designed, developed, implemented, and supported QlikView dashboards. Integrated data sources and databases, designed and developed data models, backend queries for presenting data and Data Warehouse solutions. • Tested Applications, ensuring that the application met requirements, reconciled data for Quality Assurance before delivering to end users.• Reviewing, troubleshooting and correcting coding in existing reporting, ensuring consistency in cross departmental reporting. • Dealt with data volumes ranging from 20 to 50 million records.• Used predictive solutions in reports to model changes based on multiple scenarios. Monthly, Annual and departments fluctuations in monetary budgets and case receipt. • Supported Qlikview Server and Publisher, to manage user access, schedule refreshing of documents, mount completed applications. • Worked with Qlikview 9.x, 10.x and 11.x. supported the upgrade of QlikView Server and reports from 10 to 11.• Reviewed business practices, produced accurate reports and detailed recommendations on my findings.• Presented business critical reporting to senior management both internally and externally (Marsh Ltd – Managing director). • Represented Capita Norwich in Paris - Zurich Contract, in a consultancy capacity, provided detailed business improvement recommendation documents. • Worked in close association with customers and as a single point of contact for many major implementation projects.

• Design, development and maintenance of ad hoc and custom intranet applications using ASP and SQL.• Responsible for writing detailed training manuals and delivering on site training to users across the county. • Project managed the technical aspects of projects within the department.• Pro-active in developing, designing and preparing management information and automated performance reports for regular and ad hoc data requests utilising database interrogation tools such as native SQL, Crystal Reports and data mapping software such as GIS.• Monitoring and evaluating the quality and accuracy of management information systems with recommended improvements.• Provided performance information to satisfy the organisation’s external performance reporting requirements (DoE and Government Office) and Local Authority monitoring and evaluation.• Knowledge of Crystal Reports reporting system including Crystal Server reports distribution infrastructure.• Created graphs/charts for the reports, Created Master Detail and Cross Tab Reports.• Created complex reports using user-defined functions like @variables, @prompt, condition Objects and Aggregate Awareness Functions for SQL enhancement.