Customer Service Experience Quality Assurance Specialist
CurrentOverseeing the Quality Assurance of Tier 1 and Tier 2 representatives. Handling returned device invoices, escalations, and Quality inspections for our partner Sitel.
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Christopher Hunt is listed as Customer Service Experience Quality Assurance Specialist at StandUp Wireless, a company with 54 employees, based in Winder, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Christopher Hunt.
Christopher Hunt previously worked as Compliance Support Lead at Standup Wireless and Onboarding Specialist at Standup Wireless. Christopher Hunt holds Associate'S Degree, Business Administrative Technology from Lanier Technical College.
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I have been in Customer Service now for more than 12 years. My experience ranges from Sales, Account Management, Tech Support, Onboarding, Quality Assurance, Management, and Leadership.
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Norcross, Georgia, United States
Overseeing the Quality Assurance of Tier 1 and Tier 2 representatives. Handling returned device invoices, escalations, and Quality inspections for our partner Sitel.
Norcross, Georgia, United States
Managing a team for the Agent Support Compliance department to ensure that Customer Service Representatives are knowledgeable and meeting desired metrics. Provide weekly coaching sessions regarding current metrics, quality assurance, failed call monits, setting goals, and answering any questions or concerns. Managing multiple daily tasks including clearing.
Norcross, Georgia, United States
Handle incoming submissions of Agents. Ensure that all information is submitted correctly. Assign training and ensure completion, Assign background checks and determine eligibility, Work with Supervisors and Direct Service Providers to address all concerns regarding Onboarding issues, Inventory, Enrollment errors, etc. Create processes to assist in ongoing.
Norcross, Georgia, United States
Handle inbound calls from Agents in the field regarding Lifeline enrollments, audit Lifeline enrollments in real time, handle Onboarding submissions for new Agents, perform live audits to Agents in the field to ensure they are in compliance, Responding to escalation emails, and creating processes.
Norcross, Georgia, United States
Handle incoming calls regarding home phone accounts. Handle the billing, provisioning, troubleshooting, and appointments. Inform Customers how the Lifeline benefit can reduce their bill and what is needed in order to qualify. Handle incoming documents and determine if documents are acceptable.
Other employees you can reach at standupwireless.com. View company contacts for 54 employees →
Daija Garth
Colleague at Standup Wireless
Sacramento, California, United States, United States
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The Team
Colleague at Standup Wireless
Cleveland, Ohio, United States, United States
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JM
Justin Melendez
Colleague at Standup Wireless
United States, United States
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Chelsey Christy
Colleague at Standup Wireless
Albuquerque, New Mexico, United States, United States
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Diana Avelino
Colleague at Standup Wireless
Bronx, New York, United States, United States
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Stephen Hilt
Colleague at Standup Wireless
Denver, Colorado, United States, United States
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Matthew Fletcher
Colleague at Standup Wireless
Oroville, California, United States, United States
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MB
Michaela Bush
Colleague at Standup Wireless
Norcross, Georgia, United States, United States
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JG
Jarrel Graham
Colleague at Standup Wireless
Smyrna, Georgia, United States, United States
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NQ
Nelson Quirce
Colleague at Standup Wireless
Daytona Beach, Florida, United States, United States
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Quick answers generated from the profile data available on this page.
Christopher Hunt works for StandUp Wireless.
Christopher Hunt is listed as Customer Service Experience Quality Assurance Specialist at StandUp Wireless.
Christopher Hunt is based in Winder, Georgia, United States while working with StandUp Wireless.
Christopher Hunt has worked for Standup Wireless and Global Connection.
Christopher Hunt's colleagues at StandUp Wireless include Daija Garth, The Team, Justin Melendez, Chelsey Christy, and Diana Avelino.
You can use AeroLeads to view verified contact signals for Christopher Hunt at StandUp Wireless, including work email, phone, and LinkedIn data when available.
Christopher Hunt holds Associate'S Degree, Business Administrative Technology from Lanier Technical College.
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